IT Service Management Analyst

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IT Service Management Analyst | Brisbane

• Lead continuous improvement initiatives that enhance IT service delivery across the business.
• Optimise and manage ServiceNow while embedding ITIL best practices.
• Engage with internal teams and external partners in a dynamic, fast-paced environment.
  
  

At Incitec Pivot Ltd our people vision is to unlock our people capability and culture to create safe, inclusive and high performing teams on the ground.

The Role

The IT Service Management Analyst plays a key role in improving and standardising IT service management processes using the ITIL framework. This role focuses on leading the Continuous Service Improvement Programme (CSIP), optimising ServiceNow, and ensuring seamless service delivery across internal teams and external providers. By developing policies, processes, and governance frameworks, the role helps drive efficiency, enhance customer experience, and align IT operations with best practices

What You'll Do

• Develop and implement best-practice IT service management processes and governance.
• Lead the Continuous Service Improvement Programme (CSIP) to enhance IT operations.
• Manage and optimise ServiceNow, ensuring streamlined and efficient workflows.
• Work with internal teams and external providers to drive standardisation and process alignment.
• Provide expert advice to IT leadership and mentor teams on IT service management best practices.
• Facilitate workshops and training sessions to embed ITIL frameworks across the business.
  
  

What You'll Bring

You must be committed to positively contributing to our safe, inclusive and high-performance culture

We're seeking someone with strong knowledge of ITIL service management frameworks and their practical application. You should have experience implementing continuous improvement initiatives in IT operations and be proficient in ServiceNow administration. Excellent problem-solving skills and the ability to build strong relationships are essential. A proactive mindset, coupled with a passion for driving efficiency and service excellence, will set you apart in this role.

If you are excited about the role and think you have what it takes but your experience doesn't align 100%, we still want to hear from you.

Benefits To You

• We are a team focused on safety, inclusion and high performance
• 18 weeks paid parental leave for primary carer, 3 weeks for secondary carer
• Superannuation paid on unpaid parental leave, up to 12 months
• Hybrid work model
• Salary packaging options
• Confidential employee assistance program
• Mental Health and Well-being program
• Options to purchase annual leave
• Various corporate discount programs
• Workplace giving charitable scheme
• Opportunities for career progression through succession planning and development reviews
• Salary Sacrificing Options including car lease options
  
  

About Us

Incitec Pivot Limited (IPL) is an ASX 100 global authority in the resources and agricultural sectors with an unrelenting focus on Zero Harm. With iconic brands, innovative technology solutions and great customers, we operate in the resilient markets of agriculture, mining and quarry and construction.

With a diverse team of just over 5,800 dedicated people across the sales, commercial operations and manufacturing footprint globally, including the key mining markets in North America, Asia Pacific, South Africa and South America. We add value for our customers through manufacturing excellence, innovation and world class services.

We have a strong safety culture that we're committed to building on. "Zero Harm for Everyone, Everywhere" is our core IPL value and what we strive for daily. And we are committed to a sustainable and decarbonised world.

Leveraging diversity through inclusion

At Incitec Pivot Ltd, we believe in the strength of diversity and inclusivity, fostering an environment that is safe, equitable, and embraces differences to enhance performance. We go beyond 'diversity of thought,' valuing people from a variety of backgrounds and encourage applicants from diverse identities. Our commitment extends to helping our team excel at work while achieving a harmonious work-life balance. To support this, we offer a range of work styles and a paid parental leave policy, ensuring our team thrives both personally and professionally. Apply now to be part of our inclusive and thriving community.

About Our Process

Our recruitment process typically involves a teams or face to face panel interview, reference checks, and a medical check. It may also include a site visit and psychometric testing.

We value diversity, equity and inclusion and are committed to ensuring a welcoming experience for all candidates. We encourage you to share any support or adjustments you need to be at your best during our recruitment process. We understand sharing your needs may be daunting, so if you have any questions before or during your application, please feel free to get in touch at

• Please note that this email is for enquiries only. To apply, kindly follow the application instructions provided in the job posting. We look forward to receiving your application
  
  

We are a Circle Back Initiative Employer – we commit to respond to every applicant.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesMining

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