Motor Technical Assessor Quality Standards

1 week ago


Brisbane, Queensland, Australia Auto & General Australia Full time $60,000 - $80,000 per year

Brief Description
The role
The Motor Technical Assessor Quality, Standards and Events is responsible for accurately auditing and recording the quality and accuracy of work done by: Motor Assessors and Motor Body Repairers.

This includes reviewing assessments to ensure adherence to assessing processes and practices while balancing customer satisfaction and business needs.

Additionally, the role entails post authorisation review of assessments and repaired motor vehicles, to ensure cost effective repairs considering quality, cost and timeliness outcomes.

During Catastrophic Events, The Motor Technical Assessor Quality, Standards and Events will travel to the required state / area affected and assess the damage / loss incurred to determine the appropriate cost and repair method in accordance with the A&G Assessing methodology.

  • Accurately assess vehicle damage to determine cost effective and safe repairs using the correct
  • OEM repair methods.
  • Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
  • Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
  • Provide assessing assistance in volume Catastrophe events - Flood, Hail or storm damage.
  • Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
  • Provide accurate audit inputs to identify areas of improvement and cost leakage
  • Conduct quality control inspections as required to ensure compliance with repair methods.
  • Review of completed assessments confirming repair methodology, costs for compliance.
  • Minimizing business risks with compliance reviews and feedback.
  • Transfer of skills and knowledge.
  • Working as part of a National team of assessors to problem solve customer repair issues.
  • Providing excellent key to key customer repair times to increase customer advocacy.
  • Provide excellent service to our customers both on the phone and in person.

What Experience You'll Bring

  • Experience and current knowledge of the motor body repair industry
  • Trade qualified in Panel Beating or Spray painting
  • Broad knowledge of Insurance policies, claims and assessing procedures.
  • Proficient in customer service delivery & negotiation skills.
  • Able to travel intra and interstate to assist our customers for major Catastrophe events when required
  • Well-developed verbal and written communication skills
  • Ability to work independently and manage time efficiently.
  • Sound level of computer literacy.
  • Valid Driver's license.
  • Relevant Trade qualification.

The Benefits Of Working At A&G

  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we've got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

  • A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

  • Motor Assessor

    1 week ago


    Brisbane, Queensland, Australia Suncorp Full time $60,000 - $120,000 per year

    Assess and resolve motor claims with precision and careDrive customer trust through high-quality repair outcomesBrisbane / Townsville / PerthAbout the roleWe're looking for a trade-qualified Motor Assessor with hands-on experience in panel beating, spray painting, or mechanical repairs (Cert III or equivalent). You'll use your technical knowledge and strong...

  • Motor Assessor

    1 week ago


    Brisbane, Queensland, Australia Auto & General Australia Full time $80,000 - $105,000 per year

    Brief DescriptionAbout the roleWe're looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.Being a Motor Assessor at Auto & General...


  • Brisbane, Queensland, Australia Auto & General Full time $90,000 - $120,000 per year

    About the roleAs a Technical Trainer, you will be part of the National  Technical Training Team, responsible for the delivery of the technical training requirements to the Motor Assessing role to ensure that we develop market-leading cost and service capabilities in the delivery of motor assessing assessment processes, and ensure successful achievement of...

  • Motor Assessor QLD

    1 week ago


    Brisbane, Queensland, Australia Auto & General Australia Full time $60,000 - $90,000 per year

    Brief DescriptionThe roleWe're looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.Do you need a scenery change or a chance to expand...


  • Brisbane, Queensland, Australia Allianz Australia Insurance Ltd Full time $90,000 - $120,000 per year

    Motor Assessor | Brisbane, QLD | Tool of Trade vehicle provided.At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring...


  • Brisbane, Queensland, Australia Auto & General Australia Full time $90,000 - $120,000 per year

    Brief DescriptionThe roleThe position of Manager Technical Quality plays a crucial role in the operational and strategic framework of Auto & General's Motor Claims department.This role is not only pivotal in managing and enhancing the Quality and Standards capabilities within Motor Assessing but also in driving the organization's culture and achieving key...

  • Home Assessor

    4 weeks ago


    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Home Assessor role at Auto & General Australia.The Home Assessor reports to the claims team and is responsible for assessing and reporting on damages, discussing and agreeing upon the best repair methods with our panel of home repairers, while ensuring customer service levels are of the highest standards.OverviewThe Home Assessor is...

  • Home Assessor

    4 weeks ago


    Brisbane, Queensland, Australia Auto & General Australia Full time

    Join to apply for the Home Assessor role at Auto & General Australia. The Home Assessor reports to the claims team and is responsible for assessing and reporting on damages, discussing and agreeing upon the best repair methods with our panel of home repairers, while ensuring customer service levels are of the highest standards. Overview The Home...


  • Brisbane, Queensland, Australia Baseline Training Pty Ltd Full time $70,000 - $120,000 per year

    Are you an industry experienced and qualified Trainer & Assessor seeking new opportunities?Baseline Training are seeking highly enthusiastic, motivated and experienced contractors to deliver Training & Assessor services on behalf of the company.The Trainer and Assessor is a contractor position which will deliver and assess industry-relevant training as...


  • Brisbane, Queensland, Australia KBR, Inc. Full time $90,000 - $120,000 per year

    TitleTechnical Spares AssessorAt KBR – We do things that matter.We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.KBR is proud to work with its customers across the globe to...