Delivery Success Manager

Overview

Delivery Success Manager at Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our platform provides secure access, authentication, and automation, placing identity at the core of business security and growth. We celebrate a variety of perspectives and experiences and seek lifelong learners who can contribute their unique experiences.

What You'll Be Doing

• Build relationships with Partner leadership and delivery teams to drive alignment on best practices, project deliverables and outcomes, and partner enablement plans.
• Review Partner delivery capabilities to ensure teams can deliver as designed and provide recommendations to improve capabilities or drive co-delivery with Okta Professional Services, if needed.
• Develop a deep understanding of a Partner's delivery team capabilities and goals to grow the practice.
• Develop a trusted advisor relationship with Partner delivery teams to drive partner enablement and certifications.
• Drive Service Delivery Specializations and partner adoption within the assigned region.
• Support the onboarding and offboarding of delivery partners.
• Serve as the voice of the partner and collect feedback to drive continuous improvement on how our teams work together.
• Provide technical guidance and ensure Partner deployments meet Okta and industry best practices and compliance standards.
• Work closely with internal Okta teams to achieve business outcomes with delivery partners and customers.
• Develop joint customer success stories with strategic partners and/or Okta Professional Services.
• Develop quarterly reports for QBRs.
• Collaborate with the alliance team to position delivery assurance and other methods to assist partner-led implementations.
• Prevent red accounts for customer implementations led by partner.
• Partner with internal Okta stakeholders and regional/global Partner Success teams for alignment with Okta's Partner business strategy.
• Partner with Professional Services Sales to position and craft solutions to meet customer needs and accelerate time-to-value.

What You'll Bring To The Role

• 5+ years in professional services, partner delivery, or consulting, with experience deploying identity solutions (Okta preferred).
• Knowledge of identity security, authentication protocols, directory services, and security/compliance best practices.
• Strong understanding of Partner/Channel business practices.
• Experience in creating and validating technical specifications while ensuring security standards and compliance are met.
• Experience in leading design review workshops to validate and steer solutions.
• Expertise in identity security (e.g., Active Directory, LDAP, SAML, SSO) and API security (REST, OAuth, JSON).

And extra credit if you have experience in any of the following

• Familiar with several programming languages (e.g., .NET, JavaScript, Python, Java).
• Familiar with open-source tools and development practices.
• Familiar with load balancers, reverse proxies, and Web Access Management tech (e.g., F5, Oracle, NGINX).

What you can look forward to as a Full-Time Okta employee

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment with tools, technology and benefits to empower employees to work productively in a setting that suits their needs. We're committed to equity and inclusion in our hiring practices.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Seniorities and Employment

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting

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Some roles may require travel to one of our office locations for in-person onboarding.

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