Premium Services Administration Officer

Job Description

Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

We are currently seeking an Administration Officer to join our Premium Services Team in Brisbane CBD, QLD, on a maximum-term full-time basis for 12 months.

This role demands an array of proficiencies, particularly excellence in interpersonal and communication skills that support and reflect the Sonic HealthPlus culture. There is a high level of customer service expected for this role as well as great attention to detail.

Reporting directly to the Premium Services Manager, this position will primarily be responsible for the coordination of administration services for Clients. You will work closely with Occupational Physicians, Psychiatrists and Psychologists to achieve a high level of service expectations.

Responsibilities include but are not limited to:

• First point of contact with clients
• Ongoing liaison with clients
• Processing medical bookings
• Co-ordination of results management
• Answering dedicated unit phone line
• Working in other teams when required

Because of the responsibility associated with the position, it is expected that the Premium Services Administration Officer will display a warm and friendly demeanour whilst maintaining a superior level of respect, communication and service in dealing with employees, managers, patients, clients and service suppliers to promote the reputation of Sonic HealthPlus as the preferred provider of community and corporate medicine and health logistics to industry, internationally.

The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills. You will also have an eye for detail and a desire to provide the best quality service to our clients and all staff. Other requirements include:

• You will be dedicated to being an exemplar in good customer service
• Demonstrated ability to work autonomously and as part of a team environment
• Ability to work under pressure is essential
• Ability to remain positive and flexible to provide a proactive approach to supporting the Specialised Services Team
• Previous experience in Occupational Health will be highly regarded although not essential
• Proficient in the use of Microsoft applications including Outlook, Word, Adobe, Excel

• Friendly and supportive team
• Challenging, varied and rewarding role
• 5 minute walk from Central train station
• Ongoing training and development
• Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
• Paid parental leave
• Numerous discounts including travel, gym membership and health insurance options
• Novated Leasing
• Discounted fees for various medical services e.g. pathology, radiology and travel health
• Employee Assistance Program
• Focus on corporate social responsibility e.g. fundraising, supporting community events

As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace.

We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates. If you require more information about our diversity, equity and inclusion framework or would like assistance with your application, please contact us at inclusion@sonichealthplus.com.au.