Manager - Quality Assurance, Compliance & Continuous Improvement

4 weeks ago

Canberra, ACT, Australia Anglicare Full time

This page outlines the vacancy and the key skills and responsibilities for the role.

Manager - Quality Assurance, Compliance & Continuous Improvement

Canberra, Australia

Reference: 6791552

  • Full-time and permanent position
  • Competitive salary plus 12% superannuation
  • Generous salary packaging to increase your take-home pay
  • Work with passionate professionals in a supportive environment
  • Enjoy opportunities for professional growth and development

About Us

Anglicare is a leading provider of community services across the ACT and surrounding regions. We are committed to delivering impactful programs that support children, families, and older people. Our work is grounded in compassion, innovation, and a commitment to excellence.

About the Role

Anglicare is seeking a strategic and values-driven leader to champion quality assurance, compliance, and continuous improvement across our Permanency Support Program. This pivotal role ensures our services meet the highest standards of child safety, permanency, and well-being, while fostering a culture of learning and innovation.

Key Responsibilities

  • Lead the development and maintenance of a PSP-specific quality assurance framework aligned with Anglicare's standards and NSW Child Safe Standards.
  • Ensure policies and procedures meet regulatory and legislative requirements.
  • Monitor legislative changes and ensure organisational practices remain compliant.
  • Conduct investigations and manage incident reporting systems to uphold practice standards.
  • Implement risk mitigation strategies aligned with the organisation's framework.
  • Collaborate with PSP teams to drive innovation and service refinement that enhances child safety and well-being.
  • Lead continuous improvement initiatives informed by data, feedback, and sector trends.
  • Promote a learning culture and measure impact over time.
  • Monitor key performance indicators and prepare strategic reports for executive leadership.
  • Identify systemic risks and recommend solutions for service improvement.

About You

You are a proactive and analytical professional with a passion for improving outcomes for children and families. You bring:

  • A degree or diploma in Social Work, Community Services, or a related field.
  • Extensive experience in quality and compliance within PSP or community services.
  • Proven success in leading audits and managing risk.
  • Strong communication, project coordination, and stakeholder engagement skills.
  • Deep understanding of NSW legislation, child protection standards, and inclusive practices, especially relating to Aboriginal and CALD communities.

How to Apply

For a confidential discussion or to address role-related questions, please contact Tracey Walsh on 0439 938 481 or by email tracey.walsh@anglicare.com.au

Please provide a Cover Letter, a copy of your current Resume and a two-page pitch addressing the selection criteria listed above.

Applicants will be required to undertake the psychometric profiling instrument and must obtain a Working With Vulnerable People clearance through the Office of Regulatory Services (ACT) and have a satisfactory National Criminal History Check conducted by HR.

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