Expert Quality Assurance Specialist

1 day ago

Canberra, ACT, Australia beBeeVetting Full time $100,000 - $130,000

Quality Assurance Expert

As a seasoned professional, you will play a pivotal role in shaping the future of External Security Vetting Services by ensuring the highest standards of quality assurance are upheld. Your expertise will be instrumental in conducting rigorous quality assessments across security clearance assessment cases, driving continuous improvement, and mentoring junior colleagues to achieve excellence.

Your Key Responsibilities:
  • Quality Assessment: Conduct ongoing quality assessments for your determined case load, adhering to the Protective Security Policy Framework (PSPF) and industry best practices, ensuring alignment with agency expectations.
  • Quality Management: Manage the QA case allocation queue, maintain quality assurance policies, and provide inputs into quality measurement and reporting.
  • Coaching and Mentoring: Provide coaching and mentoring as required, based on identified trends from quality assurance, and contribute to training requirements for Vetting Analysts.
  • Complex Case Support: Offer hands-on support for complex cases, utilizing experience and vetting knowledge to enable analysts to complete the case.
  • Performance Metrics and Reporting: Contribute to quality reporting and metrics, identifying improvement recommendations to senior management.
  • Continuous Improvement: Stay informed about industry trends, best practices, quality, and performance trends to inform training methods and focus.

To excel in this role, you must have:

  • A minimum Negative Vetting Level 1, with the opportunity to upgrade to Negative Vetting 2 as required.
  • Certificate IV in Government (Personnel Security Vetting).
  • Vetting and QA experience (essential) in Government or similar high-security environments.

We offer a competitive salary, flexible work arrangements, a comprehensive benefits package, and opportunities for career development. If you're passionate about delivering exceptional quality assurance, we encourage you to apply today.

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