External Security Vetting Quality Assurance Expert

21 hours ago

Canberra, ACT, Australia beBeeSecurity Full time $120,000 - $150,000
Job Title

We are seeking a Quality Assurance Specialist to join our team. As an External Security Vetting Quality Assurance Specialist, you will be responsible for conducting quality assurance across security clearance cases, ranging from Baseline to NV2.

You will also help implement and continuously improve our quality assurance processes, setting new standards in quality excellence in vetting.

This requires hands-on support for complex cases, identifying trends in quality and performance (which will feed into training requirements). In this role, you will also be responsible for providing coaching, training, and mentoring for Vetting Analysts.

Your Key Responsibilities
  • Quality Assurance: Conduct ongoing QA for all allocated cases, ranging from Baseline to NV2, aligning to the quality expectations and procedures/policies.
  • Quality Assurance Management: Help manage the QA case queue. Support and maintain quality assurance policies and procedures to ensure compliance with Agency and our standards. Provide inputs into quality measurement and reporting.
  • Training Delivery: Facilitate and deliver training / updates / coaching based on identified trends and from QA, as well as supporting a continuous development program for current / experienced vetting analysts using different techniques to engage a virtual audience.
  • Complex Case Support: Provide hands-on support for complex cases, using experience and vetting knowledge to enable vetting analysts to complete the case.
  • Performance Metrics and Reporting: Prepare and present reports on training outcomes, quality metrics (based on agreed KPIs), and improvement recommendations to senior management.
  • Continuous Improvement: Stay informed about industry trends, best practices, our quality and performance trends to inform training methods and focus.

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