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Quality Assurance Advisor

4 weeks ago

Canberra, ACT, Australia Striivecare Full time

Striive is a values-driven, trauma-informed organisation providing therapeutic Out-of-Home Care and NDIS services across Canberra and surrounding regions. We support children, young people, and people with disabilities to live safely and achieve their goals. Our strong team culture is built on trust, collaboration, and a shared commitment to high-quality care.

We operate with purpose and clarity, guided by our values:

Innovation – exploring new ways to make a real impact

Motivation – going above and beyond in our support

Purpose – empowering every young person to thrive

Authenticity – building genuine connections

Compassion – leading with empathy

Transparency – operating openly and honestly

Our quality work reflects these values, with a strong commitment to practice improvement, regulatory compliance, and safe service delivery.

About the Role

The Quality Assurance Advisor plays a key role in maintaining and improving quality systems across our OOHC and NDIS services. This role supports the implementation of internal audits, policy review, practice improvement, and ongoing compliance with relevant standards.

You will report to the Head of Quality & Safeguarding and work closely with frontline teams, service leaders, and external stakeholders to ensure our services meet best practice expectations.

Responsibilities

Conduct internal audits of OOHC and NDIS services, with a focus on service quality, care documentation, and risk

Review policies, procedures, and frameworks to ensure compliance and practical application

Identify areas of concern, assess non-compliance, and support teams to implement corrective actions

Provide clear, timely audit reports and support services to implement recommendations

Monitor changes in regulation and policy across child safety and NDIS sectors

Deliver staff coaching and guidance on quality systems, standards, and service expectations

Assist with accreditation processes and support continuous improvement activities

Skills and Experience

Minimum 3 years' experience in a quality, audit, or compliance role, ideally in OOHC, NDIS or community services

Working knowledge of relevant standards: NDIS Practice Standards, Child Safe Standards, Reportable Conduct

Strong analytical and documentation skills

Confident communicator with the ability to support and guide staff

Proficiency in using audit tools and MS Office

Qualifications in human services, quality management, or related field

Quality auditing certification or experience supporting accreditation is desirable

What Striive Offers

Meaningful, purpose-driven work that influences care and safety outcomes

Professional development and sector engagement opportunities

Strong internal support and a positive team-based culture

Access to free, confidential counselling for employees and immediate family

A workplace culture built on inclusion, empathy, and shared accountability

Remuneration aligned with SCHADS Level 4–5, based on qualifications and demonstrated experience in quality, compliance, or auditing.

Child Safety Commitment

Striive Care is a child-safe organisation. All applicants are required to undergo a National Criminal History Check and hold or obtain registration with the Working with Vulnerable People scheme (ACT or equivalent).

Striive Care is committed to providing services that protect and keep children, young people, and adults safe from harm. The appointment of successful applicants is subject to satisfactory screening for child-related employment, including completing a valid National and/or International Criminal History Check and retention of Working with Vulnerable Persons Check.

To apply:
Please submit your CV and a brief cover letter via SEEK. For more information, visit www.striivecare.com.au.

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a compliance officer? Do you have a current Police Check (National Police Certificate) for employment? What's your expected annual base salary? How many years of auditing experience do you have? Do you have a current Working With Children (WWC) Check? How much notice are you required to give your current employer? Do you have a current Australian driver's licence?

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