Information Technology Support Coordinator

2 weeks ago

Perth, Western Australia Fujitsu Full time

Fujitsu Perth, Western Australia, Australia

Information Technology Support Coordinator

Fujitsu Perth, Western Australia, Australia

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We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking experienced ICT Support Coordinator to join our team, providing Level 2 and Level 3 Field Services support across end-user computing environments. The successful candidate will play a key role in supporting IT operations, troubleshooting issues, and assisting network engineers across multiple sites.

Responsibilities and Accountabilities

Provide on-site Level 2 & 3 desktop support to users across the organisation.
Perform basic network patching between switch and wall ports.
Conduct basic network cable tracing to assist network engineers.
Connect network consoles under the direction of HSO Network Engineers.
Support and troubleshoot Windows 10/11 systems.
Install applications via SCCM and Intune platforms.
Assign security groups to facilitate device and app deployment.
Rebuild computers according to HSO SCCM or Intune processes.
Install and troubleshoot printers and peripheral devices.
Manage and resolve incidents and service requests using the HSO Ivanti ITSM tool.
Work under the direction and guidance of the HSO Site Coordinator Lead.

Requirements and Experience

Work under the direction and guidance of the HSO Site Coordinator Lead.
Proven experience in a Desktop Support or Field Support role (Level 2/3).
Strong knowledge of Windows 10/11, SCCM, and Microsoft Intune.
Familiarity with network fundamentals (cabling, patching, basic tracing).
Hands-on experience with ITSM tools (Ivanti preferred).
Ability to follow structured processes and work independently on-site.
Strong problem-solving and communication skills.
Willingness to travel between sites if required
6 to 8 weeks engagement with possibility extension(Initially part time, first 3 weeks (20 hours per week), followed by 40 hours a week for 5 weeks)

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organization to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in-class reward and recognition programs flexible work, volunteering leave, and more.
We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

For Security Cleared Roles – PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Seniority level

Seniority levelAssociate

Employment type

Employment typeContract

Job function

Job functionInformation Technology
IndustriesIT Services and IT Consulting

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