Implementation Consultant

2 weeks ago

Sydney, New South Wales, Australia Bluebird Full time

Direct message the job poster from Bluebird

Implementation Consultant | Sydney, Australia | Hybrid | Fintech | Salary Exp dependant

Company Profile

A growing insurtech firm delivering a cloud-native platform that supports the full insurance value chain. With operations across Australia, New Zealand, and Singapore, the company empowers insurers and underwriting agencies to streamline product delivery, claims handling, and compliance. The organization is known for its collaborative culture, continuous learning, and customer-first delivery model.

Salary & Benefits

Salary Range: $110k-$150k ex super (heavily dependant on experience)

Additional Benefits: Flexible working arrangements, regular team events, structured professional development, health and wellness support, and modern tech for both home and office setups

Role Description

The Implementation Consultant plays a vital role in translating customer requirements into tailored platform configurations. Acting as a key customer liaison, this role combines business analysis, solution configuration, and stakeholder communication to deliver robust, scalable insurance product implementations.

Responsibilities

  • Gather, analyze, and interpret customer requirements into actionable platform configurations
  • Design insurance product models, workflows, document templates, and business logic
  • Configure user interfaces and user journeys using platform tools
  • Implement business rules and financial calculations via internal scripting language
  • Conduct system and integration testing, and support client testing phases
  • Prepare and manage client-facing documentation and testing artifacts
  • Lead project communications, updates, and stakeholder coordination
  • Monitor and report on scope, risk, and change management items
  • Liaise with development for platform improvements and feature scoping
  • Mentor peers and contribute to team-wide best practices

Requirements

Must-Haves:

  • Experience as a Business Analyst or Technical Business Analyst
  • Knowledge of the full software development lifecycle (SDLC)
  • Experience in both Agile and Waterfall project environments
  • Ability to create detailed technical and business documentation
  • Strong stakeholder engagement and communication skills
  • Familiarity with relational databases and large software configuration
  • Experience in customer-facing roles and managing complex discussions
  • Excellent organizational and multitasking skills
  • Team-oriented mindset with contributions beyond core duties

Nice-to-Haves:

  • Experience in general insurance (policy and claims processes)
  • Degree qualified or equivalent professional experience

If you are interested in Fintech and a humble office environment - click apply

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionConsulting, Project Management, and Information Technology
  • IndustriesSoftware Development, IT Services and IT Consulting, and Insurance

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