Desktop Support Engineer

1 day ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Desktop Support Engineer - Newcastle role at Bendigo Advertiser. Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow. This onsite role in Newcastle requires Australian citizenship and ability to obtain an AGSVA Baseline clearance.

What You'll Do
  • Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
  • Assisting new users with their IT hardware collection and setup
  • Ensuring new equipment, such as laptops and mobile phones, are up to date and deployment ready prior to release to customers
  • Recording all customer contacts in the appropriate ITSM tool
  • Keeping customers updated with regards to their tickets
  • Using tools and processes to deliver services to customers in accordance with SLAs
  • Proactively manage and maintain customer infrastructure as directed
  • Initiate and drive service and process improvement
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., Change/Release)
What You'll Bring
  • Exceptional customer experience with regard to end user services
  • The ability to prioritise work to ensure achievement of all service level agreements
  • Sound knowledge of laptops, Desktop PCs, printers, media and audio-visual equipment and mobility devices
  • You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience
  • Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management
Requirements
  • Australian Citizenship and ability to obtain an AGSVA Baseline clearance
  • Onsite role in Newcastle
Why join us

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Newspaper Publishing
#J-18808-Ljbffr

  • Desktop Support Specialist

    5 days ago

    Newcastle, New South Wales, Australia beBeeSupport Full time $38,528 - $54,208

    Desktop Support SpecialistAs a Desktop Support Specialist, you will be responsible for providing timely and effective desktop support services. Your duties will include the installation and operation of efficient and reliable information technology services, as well as assisting users with systems lockout and password resets.

  • Desktop Support Specialist

    5 days ago

    Newcastle, New South Wales, Australia beBeesupport Full time $15,360 - $21,440

    Job Title: Desktop Support SpecialistWe are seeking an experienced and skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing timely and effective desktop support services to staff.Provide first-level helpdesk assistance to staff, responding to enquiries and resolving technical issues promptly.Support...

  • Desktop Support Analyst

    5 days ago

    Newcastle, New South Wales, Australia NSW Health Full time

    Join to apply for the Desktop Support Analyst role at NSW Health2 days ago Be among the first 25 applicantsJoin to apply for the Desktop Support Analyst role at NSW HealthSalary Classification: Programmer-Gen Scale Year 1 - Year 6Remuneration: $38.38 to $52.01 per hour range + superannuation + annual leave loading + salary packaging options.#538364 - Desktop...

  • Desktop Support Analyst

    5 days ago

    Newcastle, New South Wales, Australia Calvary Care Full time

    #538364 - Desktop Support AnalystCalvary Mater NewcastleTemporary Full-Time (to 28/12/2025)Salary Classification: Programmer-Gen Scale Year 1 - Year 6Remuneration: $38.38to $52.01 per hour range + superannuation + annual leave loading +salary packaging options.ABOUT THE ROLEThe IT Support Officer is responsible for providing 1st Level Helpdesk and 2nd Level...

  • Desktop Support Analyst

    4 days ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    Overview The IT Support Officer is responsible for providing 1st Level Helpdesk and 2nd Level Desktop Support assistance throughout the Calvary Mater Newcastle and for all staff who have access to the CMN network and associated systems. Duties include the installation and operation of efficient and reliable information technology services to support safe...

  • Helpdesk and Desktop Support Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBeeSupport Full time $38,380 - $52,010

    Job Description:">Serve as a primary point of contact for IT-related inquiries, providing timely and effective assistance to staff members.Key Responsibilities: ">Deliver desktop support services, addressing hardware and software issues in a professional manner.Answer user enquiries regarding new account establishment, system lockout, and password reset...

  • Support Specialist

    5 hours ago

    Newcastle, New South Wales, Australia beBeeDesktop Full time $37,790 - $52,280

    Desktop Support RoleOur organization is seeking a skilled Desktop Support Specialist to provide high-quality technical assistance to our staff. As a key member of our IT team, you will be responsible for delivering efficient and reliable desktop support services across the organization.This role involves providing timely and effective technical assistance to...

  • Systems Engineer

    3 weeks ago

    Newcastle, New South Wales, Australia New Era Technology Full time

    Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era,...

  • IT Support Specialist

    3 days ago

    Newcastle, New South Wales, Australia beBeeSupport Full time $60,000 - $80,000

    IT Support Engineer PositionWe are seeking an IT support engineer to join our team. The successful candidate will provide on-site and remote desktop IT support in a corporate environment.Key Responsibilities:Provide technical assistance to end-users via phone, email, or in-person.Troubleshoot hardware and software issues using diagnostic techniques and...

  • IT Technical Support Specialist

    8 hours ago

    Newcastle, New South Wales, Australia beBeeTechnical Full time $55,000 - $85,000

    This is a full-time opportunity and hence candidates with full working rights in Australia need only apply.Job Description:We are looking for an experienced Desktop Support Specialist to join our team. The ideal candidate will have a strong background in IT and excellent communication skills.The role involves providing technical support for desktops,...