Systems Engineer

2 weeks ago

Newcastle, New South Wales, Australia New Era Technology Full time

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

What is the role

We are currently looking for an experienced Systems Engineer with a background working for an IT Systems Integrator or Managed Service Provider.

This full-time role (38 hours/week, Monday to Friday), based in our Newcastle office, involves providing technical solutions for our clients, including problem resolution, product installation, configuration, testing, and product/service recommendations.

You will service clients suited to your professional skillset, ensuring a positive experience for both you and the client, with support from our front-line team handling triaging.

Key responsibilities include:
  • Provide remote and onsite IT support
  • Diagnose and resolve hardware/network issues
  • Maintain system performance, reliability, and security
  • Collaborate with clients on technical needs
  • Recommend technologies and assist in selection
  • Create design and technical documentation
  • Support junior staff and escalate issues as needed
  • Monitor logs and respond to incidents
  • Liaise with vendors
  • Improve and automate procedures
  • Expand technical skills through training
  • Log activities accurately
  • Participate in on-call support
  • Perform other related tasks
Who we are looking for

This is a customer-facing role requiring excellent presentation and communication skills, as well as strong technical expertise. The role demands a high level of autonomy, so good time management and organizational skills are essential.

Required technical skills include:

  • Windows Server (setup, administration, support, maintenance)
  • Exchange Server (2013/16/19)
  • Office 365 (migrations, hybrid configurations)
  • Remote Desktop/Terminal Server/Citrix
  • Backup solutions (Veeam, StorageCraft, Backup Exec)
  • Basic network troubleshooting, Cisco routers preferred
  • Basic telephone system support
  • Remote support tools (TeamViewer, Remote Desktop Manager)
  • VMWare
What we offer
  • A friendly team environment with strong technical support
  • Training and development opportunities
  • Work with the latest IT technologies
  • Internal career growth for high performers
  • Cost price on products from our suppliers
  • Lunches and snacks
  • Bonuses and incentives for upskilling
  • Referral bonuses

We are committed to respecting your privacy and protecting your personal data. View our Privacy Policy.

Application questions
  • Years of experience as a Systems Engineer
  • Expected salary range
  • Current location
  • Availability to start
  • Australian Driver License
  • Right to work in Australia
  • Willingness to relocate to Newcastle
  • Relevant industry certifications
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