Engagement Manager

• Full-time

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Engagement Manager (P&C Insurance Domain)

• Base Location will be Brisbane (80%), Should be ready to travel to Sydney and Melbourne (20%)

Objective of the Role

We are seeking a dynamic and experienced Engagement Manager to lead client-facing data and analytics programs in the Insurance domain. This role combines consultative engagement, domain expertise, and project delivery leadership, acting as a strategic partner for our clients in Australia. The individual will work closely with WNS Analytics teams at offshore and global stakeholders to co-create solutions, ensure successful execution, and deliver measurable business outcomes across the insurance value chain.

Key Responsibilities

Client Engagement & Advisory

• Focused on Consultative engagement: Effective in proactive engagement, to suggest and cocreate solutions to relevant use cases and then work with internal WNS Analytics stakeholders to execute
• Act as the primary interface for Insurance clients in Australia, developing strong executive-level relationships.
• Understand client pain points, strategic goals, and use cases; shape data-driven solutions in collaboration with internal analytics teams.
• Provide thought leadership and consultative guidance on analytics-led transformation within the Insurance domain (Motor, Home, Workers Compensation, Commercial, CTP).

Project Delivery & Program Oversight

• Own the end-to-end delivery of data and analytics projects, including scoping, planning, execution, monitoring, and closure.
• Ensure high-quality deliverables aligned with client expectations, timelines, budgets, and success metrics.
• Drive agile delivery practices, manage delivery risks and issues, and enable transparent governance.

Domain & Technical Leadership

• Understanding of business principles and the ability to align project goals with overall business objectives.
• Leverage deep understanding of insurance processes (Claims or Contact Center Operations).
• Translate business challenges into analytics solutions using advanced analytics, reporting, AI/ML, and data engineering.
• Serve as a credible SME and trusted advisor on insurance analytics strategy, use case development, and data product design.

Collaboration & Stakeholder Management

• Liaise with cross-functional WNS teams including Analytics COEs, GenAI, Data Engineering, and Business Transformation.
• Foster collaboration across geographies to enable global delivery with local context.
• Manage senior stakeholder communication and reporting, ensuring alignment on goals and outcomes.

Problem-solving and conflict resolution:

• Ability to identify and resolve issues, manage conflicts, and find solutions that satisfy both the client and the company.

Skills & Qualifications:

Must-Have:

• 10+ /12+ years of experience, with 8+ years in Data & Analytics and (3yrs min) 5+ years focused on client-facing and delivery roles in the Insurance sector.
• Strong experience in delivering analytics and AI/ML solutions across functions like claims, policy management, new business and broker performance.
• Demonstrated consultative engagement skills – shaping and influencing analytics initiatives aligned to business strategy.
• Experience in toolsets of Tableau, Python, SQL and AWS suite (basic knowledge)
• Excellent interpersonal and communication skills, with a track record of building long-term client relationships.
• Proficient in project management methodologies (Agile, Scrum, PMP a plus) with a strong delivery mindset.
• Experience with Self-Service BI implementation in insurance.
• Exposure to GenAI or Agentic AI , LLMs

hy Join Us?

• Be a strategic face of WNS Next's data and analytics capabilities in Australia.
• Partner with industry leaders in transforming the insurance industry through data-led decisions.
• Work at the intersection of domain depth, innovation, and delivery excellence.

• Bachelor's or master's degree in engineering, Business, Data Science, or a related field.
• Project Management certifications are a plus