Franchise Engagement Manager

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Are you passionate about building strong relationships and driving meaningful engagement? Retail Food Group (RFG) is looking for a Franchise Engagement Manager to lead initiatives that strengthen connections with our franchise partners, champion their voices, and foster trust across our national network.

About Us

Retail Food Group (RFG) is a global food and beverage company headquartered in Queensland. As Australia's largest multi-brand retail food and beverage franchise owner, we proudly roast and supply high-quality coffee in Sydney and own and produce our iconic Beefy's pies and sweet treats right here in Queensland. We're committed to achieving strong results and supporting our franchise partners, all while fostering a friendly, inclusive environment that values both our partners and our people.

What you'll be doing:

• Design and deliver national franchise engagement and feedback programs
• Coordinate surveys, track partner sentiment, and report insights to senior leader
• Lead the planning and execution of national franchise roadshows across key regions
• Collaborate with key stakeholders to shape event agendas and key messages
• Manage the weekly franchise communications calendar and create brand-aligned content
• Develop toolkits, FAQs, and talking points to support field teams
• Ensure clarity, consistency, and alignment across all communication channels
• Build strong relationships with franchise partners and internal teams
• Act as a key contact for feedback, escalation, and two-way communication
• Provide regular updates on partner sentiment, risks, and opportunities

What we're looking for:

We're looking for a passionate and experienced engagement professional who thrives on building strong relationships and delivering meaningful partner experiences. You'll be a natural communicator with strong stakeholder management skills, able to turn insights into action and connect engagement strategy to business outcomes.

What you'll bring:

• Experience in franchise, communications, stakeholder engagement or similar roles
• Proven success in writing clear, effective business communications and managing engagement initiatives
• Strong project management skills with great attention to detail and deadlines
• Excellent interpersonal skills, with confidence in both written and verbal communication
• A strategic mindset, with the ability to turn feedback and insights into meaningful action
• A natural relationship builder with empathy, professionalism, and a partner-first approach
• Proactive and hands-on, with strong problem-solving skills
• Confident communicator, able to tailor messages for a wide range of audiences

Added advantage if you have:

• Experience in QSR, food retail or franchise environments
• Familiarity with feedback platforms like CultureAmp or Qualtrics
• Event coordination or facilitation experience

What's in it for you

• Join a business on the move, where you can make a real difference
• A fun and vibrant team that values collaboration and creativity
• Enjoy perks that go beyond the basics – Including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards
• A new and modern office
• A supportive environment that encourages professional growth and career development

Keen to be part of something exciting?

At RFG, we're not simply ticking boxes – we're redefining the way we work, lead, and grow. You'll be part of an organisation that values innovation, fosters a strong culture, and is committed to making a meaningful impact. If you're ready to contribute to a dynamic and forward-thinking environment, we'd love to hear from you.

Apply now and help us build something great.

At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your Working Rights within Australia? What are your salary expectations with the position? Tell us why you'd love to join the team at Retail Food Group

Hospitality & Tourism 101-1,000 employees

At RFG, our goal is to offer a range of career and lifestyle support options that empower our team members to carve out their own journeys, make decisions, and construct a future on their terms. We actively promote and aid our employees in attaining success, both in their professional endeavors and personal pursuits. Our culture thrives on diligence and camaraderie. If you're a passionate team player, RFG is the ideal place for you.

At RFG, our goal is to offer a range of career and lifestyle support options that empower our team members to carve out their own journeys, make decisions, and construct a future on their terms. We actively promote and aid our employees in attaining success, both in their professional endeavors and personal pursuits. Our culture thrives on diligence and camaraderie. If you're a passionate team player, RFG is the ideal place for you.

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