Customer Service Representative
4 weeks ago
eToro is a trading and investing platform that empowers users to invest, share, and learn. Founded in 2007, our vision is a world where everyone can trade and invest easily and transparently. We have created a platform focused on collaboration and investor education, allowing users to view other investors' portfolios and statistics, interact, exchange ideas, and discuss strategies. With over 38 million registered users from 100 countries and availability in 20 languages, we are a rapidly growing business with more than 1,500 employees across 13 offices worldwide. Learn more about eToro here.
In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in Australia and expanding into the superannuation and long-term savings sector.
We are continuously expanding and are excited to announce that we are looking for a Customer Service Representative to join our team
What will you be doing?
- Joining a small team dedicated to delivering excellent customer experiences at Spaceship. Your role will involve handling inquiries, resolving issues, and contributing to product development by connecting customer feedback with various departments including Product, Marketing, Engineering, Risk & Compliance, and Investments.
- Acting as the primary contact for our customers, representing their voice internally and listening to their needs externally.
- Managing incoming customer inquiries via email, chat, and phone.
- Handling customer feedback, complaints, and general inquiries.
- Building relationships that foster long-term advocacy.
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