Customer Service Representative

Customer Service Representative - Australia

Join to apply for the Customer Service Representative - Australia role at Joseph Joseph Ltd

Customer Service Representative - Australia

Join to apply for the Customer Service Representative - Australia role at Joseph Joseph Ltd

Direct message the job poster from Joseph Joseph Ltd

At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.

We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.

What you will be doing :

• Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
• You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
• Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
• Timely response to all enquiries, working to achieve first contact resolution.
• Develop and maintain strong professional cross functional relationships with (not limited to) :
• Finance / Credit Control : customer credit limits, credit memos, returns and customer payments
• Logistics : VAS, customer order configuration, documentation and delivery fulfilment
• Sales : aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
• Drive development of improved customer order process, service delivery and behaviours.
• Ensure service level standards and KPI's are maintained to a high standard

What we need from you :

Experience in a customer service role is ideal, but not essentialProficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)Experience working with ERP / system applications such as Netsuite or SAPBrand experience preferredOrganisational skills with the ability to prioritise and multitask effectivelyApproachable, empathetic, amenable and collaborativeHave a passion for service excellence

What you will get from us :

Competitive salary plus superCompany performance related bonusHoliday carry over schemeExtra holiday days for long serviceRefer a Friend scheme.Training and Development

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Customer Service and Supply Chain

Industries

Retail and Wholesale

Referrals increase your chances of interviewing at Joseph Joseph Ltd by 2x

Sign in to set job alerts for "Customer Service Representative" roles.

North Sydney, New South Wales, Australia 3 months ago

North Sydney, New South Wales, Australia 2 weeks ago

Customer Service Specialist - Part-Time Fixed-Term Contract

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 day ago

Millers Point, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 hours ago

Sydney, New South Wales, Australia 5 days ago

Consumer Relations Coordinator - Part Time role

Chatswood, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 4 weeks ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

Customer Service Executive - Entry Level

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Millers Point, New South Wales, Australia 1 week ago

Double Bay, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

#J-18808-Ljbffr

---