Customer Service Representative

Customer Service Representative - AustraliaJoin to apply for the Customer Service Representative - Australia role at Joseph Joseph LtdCustomer Service Representative - AustraliaJoin to apply for the Customer Service Representative - Australia role at Joseph Joseph LtdDirect message the job poster from Joseph Joseph LtdAt Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use.
We are one of the world's leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.We are looking for a passionate Customer Service Representative to join the team based in Sydney.
The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.What you will be doing:Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.You will be a subject matter expert in Joseph Joseph products, process, systems and customers.Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)Timely response to all enquiries, working to achieve first contact resolution.Develop and maintain strong professional cross functional relationships with (not limited to):Finance/Credit Control: customer credit limits, credit memos, returns and customer paymentsLogistics: VAS, customer order configuration, documentation and delivery fulfilmentSales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growthDrive development of improved customer order process, service delivery and behaviours.Ensure service level standards and KPI's are maintained to a high standardWhat we need from you:Experience in a customer service role is ideal, but not essentialProficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)Experience working with ERP/system applications such as Netsuite or SAPBrand experience preferredOrganisational skills with the ability to prioritise and multitask effectivelyApproachable, empathetic, amenable and collaborativeHave a passion for service excellenceWhat you will get from us:Competitive salary plus superCompany performance related bonusHoliday carry over schemeExtra holiday days for long serviceRefer a Friend scheme.Training and DevelopmentSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and Supply ChainIndustriesRetail and WholesaleReferrals increase your chances of interviewing at Joseph Joseph Ltd by 2xSign in to set job alerts for "Customer Service Representative" roles.North Sydney, New South Wales, Australia 3 months agoNorth Sydney, New South Wales, Australia 2 weeks agoCustomer Service Specialist - Part-Time Fixed-Term ContractNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 day agoMillers Point, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 hours agoSydney, New South Wales, Australia 5 days agoConsumer Relations Coordinator - Part Time roleChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Executive - Entry LevelSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoDouble Bay, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.
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