Current jobs related to Product Support Officer - Sydney, New South Wales - Infrastructure NSW

Production Assistant

3 days ago

Sydney, New South Wales, Australia Pure Product Australia Full time

Subject: Job Opportunity: Sports Supplement Production Workers/Machine OperatorsDear [Recipient],Pure Product Australia is currently seeking Sports Supplement Production Workers/Machine Operators for our site in St Peters, NSW 2044.Our roles span various areas of food production, including packing, wrapping, hygiene, and inventory management. requiring...
Full-Time Product Photographer

2 days ago

Sydney, New South Wales, Australia Product Photography Full time

**----------------------------------------------------------------------------------****IMPORTANT NOTE**Please click on the link below to fill in the form.**----------------------------------------------------------------------------------****Join Us and Unleash Your Creative Power**We're a top-notch Jewellery Photography studio in Rhodes, Sydney, on the...
Food Production Assistant

3 days ago

Sydney, New South Wales, Australia Pure Product Australia Full time

**Pure Product Australia are currently seeking Sports Supplement production workers/machine operators for a site located in St Peters NSW 2044**- **Our roles extend across all areas of food production including, packing, wrapping, hygiene and inventory.****To be considered, you must have**:- Availability to start immediately- Must be able to work a day shift...
Product & Supplier Support Officer

3 days ago

Sydney, New South Wales, Australia Infotrack Pty Ltd Full time

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.The roleWe are seeking a...
Purchasing / Production Support Officer

1 week ago

Sydney, New South Wales, Australia Buscojobs Full time

Job DescriptionThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AURole Seniority: mid levelAbout the Role:Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ.1-2 years of experience in Application Support is highly regarded.Hybrid role (3 days in...
Product Support Officer

1 day ago

Sydney, New South Wales, Australia beBeeTechnical Full time $113,574 - $125,720

Job Title: Technical Support Specialist">About the Role: This is a dynamic opportunity to join our team as a Technical Support Specialist, providing high-quality technical support and service delivery for our day-to-day operations. The successful candidate will be responsible for ensuring users have access to the technologies they need to succeed in their...
Purchasing / Production Support Officer

2 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Job DescriptionThis is a Software Technical Support Engineer role with Schneider Electric based in Macquarie Park, NSW, AURole Seniority: mid levelAbout the Role:Join our dynamic Software Support team as a Software Technical Support Engineer for our Pacific Zone ANZ.1-2 years of experience in Application Support is highly regarded.Hybrid role (3 days in...
Support Officer

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $45,000 - $55,000

**About the Role**We are seeking an experienced Customer Service Specialist to join our Technical Team. As a Customer Service Specialist, you will guide and troubleshoot customers through any product issues during installation whilst providing exceptional customer service over the phone.Some of your responsibilities will include:Liaising with installers and...
Product Support Specialist

3 days ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $90,000 - $150,000

Product AssistantThis business is expanding, with new offices and an increasing team. Despite this growth, the company retains its fantastic culture and ambitions for great honest products and service.The Product Assistant will support the Category Manager in managing processes for all product builds. This includes liaising with suppliers, managing...
Product Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time

Technical Product Support SpecialistA Technical Product Support Specialist provides expert technical product support to customers, partners, and resellers worldwide.Key Responsibilities:Provide technical support for ESET products to ensure customer satisfaction and loyalty.Be an expert in at least one ESET product and have a basic understanding of other...

Product Support Officer

1 month ago

Sydney, New South Wales, Australia Infrastructure NSW Full time

Join to apply for the Product Support Officer role at Infrastructure NSW

3 days ago Be among the first 25 applicants

Join to apply for the Product Support Officer role at Infrastructure NSW

This range is provided by Infrastructure NSW. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$113,574.00/yr - A$125,720.00/yr

Product Support Officer, Ongoing, Sydney

Do you have interest and experience offering great user service and support on Salesforce, M365, or other products in the infrastructure space?

Do you want to grow in your product management and customer engagement experience?

Come and join an exciting, growing and purpose driven organisation and IT function at INSW.

This role is a salary Grade 07/08, with the base salary for this role starting at $113,574 - $125,720 base plus superannuation, commensurate with experience.

Join INSW and play your part in creating a sustainable infrastructure legacy for NSW

About the Role

The Product Support Officer provides quality technical support and service delivery for the day-to-day operations of INSW IT products to a high level of user satisfaction.

The Product Support Officer supports the Associate Director Engagement and Product in the day to day running of IT products, including ensuring users have everything they need to succeed in their usage.

The Product Support Officer contributes to the implementation of the Product Strategy and Roadmap to meet current and future agency needs and supports the smooth operation of IT in alignment with INSW business objectives.

Some of the key accountabilities for the role include:

Assist in the day-to-day operation of IT products, to ensure INSW staff have access to technologies which support their line of business and which they're empowered and knowledgeable to use.
Maintain an updated, clear and well-developed support processes, and deliver services in those areas.
Liaise with internal and external stakeholders to provide technical support on products, systems and configurations, coordinate testing of improvements and fixes, and ensure issues and problems are resolved quickly and with minimum disruption to staff.
Provide day-to-day oversight of any vendors participating in or accountable for staff technology or product support, and work with vendors to ensure products are properly patched.
Provide training and onsite / remote support and troubleshooting to staff on a wide range of technology products relevant to their focus domain.

About You

The ideal candidate should possess tertiary qualifications in IT or equivalent experience in a relevant IT industry / technical support environment and have experience and technical knowledge in the Microsoft M365 suite, SharePoint, Salesforce or similar products.

If this sounds like you, we'd love to hear from you. For more information, please refer to the role description.

For any questions regarding the recruitment please contact Stephanie Vale via peopleandculture@infrastructure.nsw.gov.au.

Why work for INSW?

Infrastructure NSW is a NSW Government agency providing independent, evidence based advice to Government in relation to infrastructure priorities and projects. Its functions and structure are set out in the Infrastructure NSW Act.

Our core functions include providing independent and strategic advice to ensure infrastructure investment decisions are underpinned by robust assessment and long-term planning; monitoring NSW's infrastructure program through independent reviews and expert analysis; recommending infrastructure projects to the NSW Treasurer for funding from the Restart NSW fund; and managing the procurement and delivery of nominated priority projects.

We offer flexible working including hybrid options, and are committed to fostering a culture of inclusion, providing employees challenging and rewarding work, opportunities for career progression, and learning and development. We offer our employees discounted gym membership, study assistance, salary packaging, and are conveniently located near Wynyard station in Sydney's newest waterfront precinct at Barangaroo.

Our commitment to diversity

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and women.

We endeavour to make all our roles flexible. While this role is advertised as full-time, we will consider requests to undertake the work flexibly.

How to Apply

To apply for this position, please submit your resume and no more than a two-page cover letter which addresses;

How do your skills and experiences align with the requirements of the Product Support Officer role?
What unique value will you bring to INSW if you are successfully appointed in this position?

Closing Date: Monday, 25 August 2025 [9.59am]

Please note that applications received via email will not be considered. Please apply using the 'Apply now' link below. A recruitment pool may be created through this recruitment process.

A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months. For general enquiries about the recruitment process, please contact People & Culture at peopleandculture@infrastructure.nsw.gov.au

For technical support, please contact support@iworkfor.nsw.gov.au or 1800 562 679

Seniority level

Seniority levelAssociate

Employment type

Employment typeFull-time

Job function

Job functionProduct Management, Information Technology, and Analyst
IndustriesGovernment Administration

Referrals increase your chances of interviewing at Infrastructure NSW by 2x

Get notified about new Product Support Specialist jobs in Sydney, New South Wales, Australia.

Mascot, New South Wales, Australia 7 hours ago

Sydney, New South Wales, Australia 3 days ago

Millers Point, New South Wales, Australia 3 weeks ago