Retail and Grooming Salon Manager

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Join to apply for the Retail and Grooming Salon Manager role at DOGUE

DOGUE is a leading name in dog grooming, retail, and daycare, with over 25 years of experience providing high-quality pet care services across Sydney and Melbourne. Our boutique salons combine expert grooming with premium dog retail products, all in a stylish and supportive environment that celebrates dogs and their devoted owners.

The Role

As a Full-time Grooming Salon & Retail Leader at our Bondi Junction location, you'll lead a team in delivering premium grooming and playtime services and a tailored retail experience. This hands-on leadership role requires someone who thrives in a fast-paced environment, loves dogs, and has a strong presence for customer service, team coordination, and business operations. This role is Monday to Friday, (shifts start and finish varying times 8:45am and 5:45pm) with the occasional Saturday so its a great role for someone that loves management but wants their work/life balance.

Key Responsibilities

• Oversee the day-to-day operations of the salon
• Support and manage a team of groomers – approx. 4 staff a day
• Ensure high grooming standards, dog welfare, and customer satisfaction
• Coordinate grooming schedules and client bookings
• Conduct quality checks and manage client feedback

Retail & Customer Service

• Manage the boutique retail space, visual merchandising, and product stock
• Deliver outstanding customer service and build lasting client relationships
• Promote sales, product knowledge, and new stock launches
• Onboard, and train new staff
• Lead with positivity, accountability, and collaboration
• Coordinate rosters and ensure coverage for grooming appointments
• Foster a supportive and respectful team culture

Operations & Administration

• Manage day-to-day business operations and KPIs
• Handle store reporting, ordering, inventory control, store maintenance, incident handling and financial performance
• Collaborate with HQ on promotions, events, and local marketing initiatives

About You

• Experience in retail and/or grooming salon management (pet industry experience a bonus)
• You're confident, personable, and love building genuine relationships with clients
• Comfortable speaking with customers in-store, over the phone, and via email, including handling enquiries, feedback, and concerns with professionalism and care
• You bring strong sales and service skills, with the ability to recommend products and services to suit each dog's needs
• Calm and solution-focused when managing incidents or complaints, always putting the dog's wellbeing and the client experience first
• Experienced in team leadership, scheduling, and daily operations
• Organised, efficient, and confident in managing schedules and operations
• Passionate about pets, people, and creating a high-quality boutique experience
• Work with a respected and established Australian brand
• Great team environment with ongoing training and support
• Discounts on services and retail products
• No Sundays or public holiday shifts

If you're ready to lead a boutique team that's all about style, service, and wagging tails, we'd love to hear from you

Learn More About DOGUE: Check out our website: www.dogue.com.au

Note: Recruitment includes a pre-employment health check. We reserve the right to close or extend vacancies at our discretion.

Video cover letters will make you stand out from the crowd...

Please do not send private messages or resumes through via LinkedIn - please apply at this link = https://www.dogue.com.au/pages/work-with-us?ja-job=1871650

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time
• IndustriesRetail

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