Afterhours Community Connect Counsellor

Overview

Afterhours Community Connect Counsellor role at Wellways Australia. The Wellways-led Carer Gateway program delivers essential support to individuals caring for family, friends, and kin in Queensland, South West Sydney, and the Nepean Blue Mountains. Driven by lived experience, Wellways recognises the impact of caring on personal lives and empowers family carers to achieve their goals, maintain relationships, and balance responsibilities.

About the Opportunity

The Afterhours Community Connect Counsellor position works as part of a multidisciplinary team supporting carers who contact the Carer Gateway Service after hours who may be experiencing sudden and significant changes in their caring role. The purpose of this position is to support carers via phone experiencing emotional distress between the hours of 8pm-8am Monday – Friday, 24 hours Saturday, Sunday and Public Holidays on a rotating roster. The Counsellors receive inbound and outbound calls to support family carers with therapeutic support, coping strategies, activation of care and/or safety plans. The service is not a crisis line, and the position is expected to assist with a warm referral/transfer to a crisis support service.

Responsibilities

• Provide therapeutic support, coping strategies, and safety planning to carers contacting Carer Gateway after hours by phone.
  
• Work as part of a multidisciplinary team to support carers experiencing distress.
  
• Record and share relevant information with appropriate supports; facilitate warm referrals or transfers to crisis services as needed.
  

What You'll Need to Be Successful

• Accreditation within an Australian professional association (Australian Counselling Association, Psychotherapy and Counselling Federation of Australia, or Australian Association of Social Workers) as an accredited ordinary member.
  
• Experience with clinical therapies, including Rogerian and Cognitive Behavioural Therapy.
  
• Experience in a similar role, preferably in a large and/or complex organisation.
  
• Professional indemnity insurance as part of your professional bodies accreditation.
  
• Right to work in Australia.
  
• Current valid Driver's Licence and ability to undertake some travel.
  
• NDIS Worker Orientation Module Certificate (free online).
  
• Satisfactory National Police Records Check.
  
• NDIS Worker Screening Check.
  
• Working with Children's Check (Employee/Paid).
  

What We Offer

• Salary: SCHADS level 5B ($51.28-$53.31 per hour) + superannuation + salary packaging benefits.
  
• Part-time (24 hours per week) opportunity based in Campbelltown, NSW and Upper Mount Gravatt, QLD.
  
• Purpose-driven culture and an equitable, inclusive work environment.
  
• Salary packaging: up to $15,899 of salary before tax for eligible expenses.
  
• Meal and entertainment allowance: up to $2,650 per annum through salary packaging.
  
• Employee Assistance Program for you and your family.
  

How to Apply

This is a values-based, growing, innovative and nationally recognised organisation with over 2,000 staff across 93 sites. Please select "Apply" to complete your application.

Applications Close: 07/09/2025.

Job Details

• Seniority level: Mid-Senior level
  
• Employment type: Part-time
  
• Job function: Other
  
• Industries: Mental Health Care
  

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants must undergo a screening process prior to appointment.

For a confidential discussion about the role, contact Alana Sully at asully@wellways.org. Download the position description to see further details relating to this role.

About Wellways and Reconciliation

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.

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