Guest Services Attendant

Overview

Apply now Job no: 533933
Work type: Permanent Full Time
Location: Sydney
Categories: Hotels

The Star Sydney, located in Pyrmont and Darling Harbour, is a premier entertainment hub offering exceptional dining, hospitality and events. The Guest Services Attendant, reporting to the Assistant Guest Services Manager, promotes positive customer relationships and assists with all queries relating to The Star Sydney car park with courtesy and efficiency. This role supports the Front Office & Concierge team as we deliver a new era of service.

Responsibilities

• Adhere to all cash handling procedures, and record all cheque, money and room charge transactions in the MICROS system in accordance with policy and procedure
• Assist the Assistant Guest Services Manager to maintain daily reconciliation and accounting records, retail sales trends and reports, and provide performance reports as required
• Complete carpark validation functions, program carpark vouchers and validate access cards
• Advise your leader of any equipment faults to ensure minimum system downtime and report any customer requests for assistance such as vehicle breakdowns to Security staff
• Check patrons' coats, bags, umbrellas and other articles for temporary safekeeping

What we are looking for

• Exposure to a Hospitality environment
• Experience in a customer service role
• Verbal and written communication skills

About you

You are dedicated and reliable, with a strong commitment to delivering exceptional customer service and ensuring smooth car park operations each day. With a keen attention to detail and the ability to remain calm under pressure, you consistently provide guests with a seamless experience from the moment they arrive at The Star Sydney. Your role will be pivotal in shaping the success of our Front Office & Concierge department at The Star Sydney.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive Hourly rate, plus penalty rates for weekends and public holidays
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Extraordinary growth opportunities personally and professionally

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer flexible working options to support work-life balance and well-being.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It's your time to SHINE

Click on the link below to make your next career move with The Star.

Advertised: 10 Sep 2025 AUS Eastern Standard Time
Applications close: 30 Sep 2025 AUS Eastern Standard Time

The Guest Services Attendant promotes positive customer relationships and assists with all queries relating to The Star Sydney car park through a courteous attitude and work efficiency.

The Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present. We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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