Motor Assessor

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."

RAC's Motor Assessing team have a couple of opportunities available for Motor Assessors to join us within the Perth Metro area, with the opportunity to also work from home.

This role will require you to use your industry experience to assess motor vehicles along with your customer service skills to negotiate between RAC, members and repairers; ensuring a fair and reasonable outcome for all.

What will you be doing?

Assess damaged motor vehicles and caravans and determine damage costs

Recommend cost effective methods of claim settlement in accordance with policy conditions, manufacturers repair specifications and quality expectations.

Provide consistent and efficient repair management practices within measured service and cost targets

Identify and inspect vehicles to compile accurate reports on the extent of accident damage and vehicle condition

Advise and review assessment reports to validate assessment of quantum position and settlement decisions

Adhere to Motor Vehicle Insurance and Repair Industry Code of Conduct

Provide exceptional customer service to RAC's members and stakeholders

Overcome objections and handle disputes and complaints at first point of contact

What are we looking for?

Relevant trade qualifications in Panel Beating, Spray Painting or Light Vehicle Mechanical Technology

Hands on experience as a Panel Beater, Spray Painter or Automotive Mechanic

Strong customer service and communication skills

Demonstrated problem-solving skills

Flexibility and enthusiasm in a professional work environment

Must have a current and unrestricted drivers license

• Quoting or estimating experience within the smash repair industry is desirable
• Commitment to putting members at the centre of everything you do

What can we offer you?

Motor vehicle, mobile phone and laptop to fulfil the duties associated with the role

Training and development to set you up for success in your role

A workplace culture where our people feel valued, respected and empowered

Work in flexible ways that meet work/life commitments and support wellbeing

Be part of a purpose led organisation that gives back to the WA community

An environment that values ongoing career development

Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services

Opportunities for community engagement and corporate volunteering

If you are interested don't delay and apply today Apply online with your Resume.

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RAC is a purpose-led member organisation.

Established in 1905, RAC has evolved into one of the most trusted organisations in the state, with more than 1.3 million members. At RAC we don't have shareholders. That means we reinvest our profits for the better of our members and our State.

Our Purpose is to be the driving force for a better WA.

Our Vision to 2030 is to create a safer, sustainable and connected future for Western Australians.

Our Mission is delivering great member services and experiences, whilst inspiring positive community change that makes life better in WA.

RAC is an equal opportunity employer. We continue to build an inclusive workplace where we respect and celebrate differences. We encourage applications from diverse groups including Indigenous and Torres Strait Islander people, physical ability, all age s , LGBTQI+ identities , all languages and diverse culture s and background s .