Virtual Service Advisor

20 hours ago


Melbourne, Victoria, Australia Tesla Full time

Join to apply for the Virtual Service Advisor role at Tesla

1 day ago Be among the first 25 applicants

Join to apply for the Virtual Service Advisor role at Tesla

Get AI-powered advice on this job and more exclusive features.

What To Expect
Tesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attentionReturn missed phone calls, email in no less than 5 minutesDetermine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attentionAccurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective mannerEfficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concernsAccurately record issues and data into Dealer Management System. Attention to detail criticalConduct Transactions w/ system; walk customer through correction and provide summaryFollow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

Ability to follow oral and written instructions with attention to detailWillingness to learn new and innovative automotive technologiesAbility to establish and maintain cooperative working relationships with those contacted in the course of work to include the publicPerform detailed daily record keeping and reportingEffectively handle multiple priorities, organize workload, and meet deadlinesEffectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfactionWork in a team-based environment and achieve common goalDealer Management System(s), Outlook, and MS OfficeRetail customer service preferred, Automotive Retail experience a BonusSeniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesMotor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

Referrals increase your chances of interviewing at Tesla by 2x

Sign in to set job alerts for "Service Advisor" roles.

Melbourne, Victoria, Australia 1 week ago

Doncaster, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

National Customer Service Manager - West Footscray

West Footscray, Victoria, Australia 1 day ago

Service Advisor - Footscray GWM/Haval - Automotive

Melbourne, Victoria, Australia 3 days ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Campbellfield, Victoria, Australia A$75,000.00-A$80,000.00 6 days ago

Hawthorn, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Customer Experience Specialist, Melbourne

Doncaster, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago

Melbourne, Victoria, Australia 5 days ago

Collingwood, Victoria, Australia 1 hour ago

Rowville, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

South Yarra, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 week ago

Port Melbourne, Victoria, Australia 6 days ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 5 days ago

Docklands, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 4 days ago

Parkville, Victoria, Australia 3 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Tesla Full time

    Join to apply for the Virtual Service Advisor role at Tesla1 day ago Be among the first 25 applicantsJoin to apply for the Virtual Service Advisor role at TeslaGet AI-powered advice on this job and more exclusive features.What To ExpectTesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the...


  • Melbourne, Victoria, Australia beBeeTraining Full time

    Job Title: Virtual Training PresenterAbout This RoleWe are seeking an experienced and engaging Virtual Training Presenter to join our team. The ideal candidate will have a passion for learning and development, excellent presentation skills, and the ability to adapt to different audiences.Key ResponsibilitiesDeliver high-quality virtual training sessions:...

  • Virtual Cruise

    2 weeks ago


    Melbourne, Victoria, Australia Live the Dash Travel Full time

    We are looking for a creative and detail-oriented Virtual Cruise & Tour Agent to join our expanding travel team. In this fully remote role, you will work closely with clients to design personalized cruise and tour experiences from start to finish. If you have a passion for travel, love planning detailed itineraries, and enjoy creating unforgettable journeys,...


  • Melbourne, Victoria, Australia beBeeFacilitator Full time

    Job Title: Training SpecialistThe ideal candidate will have excellent presentation and facilitation skills with a confident and engaging delivery style. This role requires a strong verbal communicator who can adapt to different audiences.This is an opportunity to play a crucial role in supporting and upskilling staff, ensuring consistent knowledge and...


  • Melbourne, Victoria, Australia beBeeInfrastructure Full time $130,000 - $180,000

    Virtual Infrastructure SpecialistWe aim to create a better tomorrow by leveraging technology.About the Role:This is an exciting opportunity for a skilled Virtual Infrastructure Specialist to join our IT team on the Gold Coast. This role plays a critical part in supporting and optimizing the virtual infrastructure that underpins our business operations.Key...


  • Melbourne, Victoria, Australia beBeeManager Full time $100,000 - $120,000

    Virtual Health ManagerWe are seeking an experienced Virtual Health Manager to drive organisational readiness for virtual-first care.Analyse current virtual health capabilities and adoption, identifying gaps and providing data-driven insights to guide improvements and strategic planning.Develop and implement a virtual-first capability roadmap that aligns with...


  • Melbourne, Victoria, Australia beBeeVmware Full time $120,000 - $180,000

    VMware Infrastructure SpecialistThis role requires a skilled VMware expert to join our onsite IT Infrastructure team on the Gold Coast, supporting and optimizing the virtual infrastructure that underpins our critical business operations.The successful candidate will collaborate with cross-functional teams to ensure stability, scalability, and high...


  • Melbourne, Victoria, Australia Aspen Medical Full time

    Join to apply for the Virtual Health Capability Manager role at Aspen Medical Join to apply for the Virtual Health Capability Manager role at Aspen Medical Get AI-powered advice on this job and more exclusive features.Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and...


  • Melbourne, Victoria, Australia Aspen Medical Full time

    Join to apply for the Virtual Health Capability Manager role at Aspen MedicalJoin to apply for the Virtual Health Capability Manager role at Aspen MedicalGet AI-powered advice on this job and more exclusive features.Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas,...


  • Melbourne, Victoria, Australia Aspen Medical Full time

    Join to apply for the Virtual Health Capability Manager role at Aspen MedicalJoin to apply for the Virtual Health Capability Manager role at Aspen MedicalGet AI-powered advice on this job and more exclusive features.Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence, Mining, Oil and Gas,...