Virtual Advisor, Mulgrave

Tesla participates in the E-Verify Program

What to Expect
As a Virtual Tesla Advisor it is your responsibility to offer seamless customer service throughout the entire customer journey across all our digital distribution channels. You have relentless determination to succeed and you are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You act as a pioneer for Tesla products, sharing your knowledge and building lasting relationships with our customer on the phone, Video Calls, via E-Mail or the Tesla Chat. You are part of a larger virtual team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve outlined targets.

What You'll Do
- To offer excellent customer service throughout the entire customer journey through all digital distribution channels (Phone, Inbound Outbound, Chat and Web Sales opportunities)
- Actively contribute to the achievement of monthly sales and delivery targets by meeting and exceeding individual KPI's
- Manage any incoming requests through our Tesla Chat and utilise the stream function in SMP/WDO
- Ensure close and tailored communication with customers at all touch points.
- To inform and educate professional on the phone, Video Calls via E-Mail or the Tesla Chat about Tesla at every opportunity.
- Effectively present and sell and support the delivery and installation the entire Tesla eco-system
- Provide the highest level of customer service throughout the full sales and delivery cycle, as well as continued support throughout ownership
- Ensure excellent customer service and individual solutions for our customer
- Help create, maintain and develop sales and delivery pipelines in line with expectations
- Maintain sales administrative duties and ensuring systems are up to date, as well as effectively managing all outbound activities and reporting.
- Carry out Virtual Consultations through Video Calls and be able to support the customer journey virtually
- Educate customers on all details of the purchase and delivery journey from initial contact through to delivery day
- Perform additional responsibilities as assigned to meet business needs
- Manage any additional duties to support wider business requirements.
- Provide customer service in line with Tesla expectations throughout the full sales and delivery cycle, as well as continued support throughout ownership

What You'll Bring
- Experience in providing excellent customer service in a fast-paced environment.
- Confident in creating great conversations and relationships tailored to the customer's needs through digital distribution channels (Chat, E-Mail, Phone, Video Calls)
- Ability to thrive in a team-based environment and achieve common goals
- Great problem solving skills, and strong ability to take initiative and be proactive.
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines
- Resilience, adaptability and a constant desire to develop
- Capable of working autonomously as well as in a team.
- Positivity, enthusiasm and a passion towards the mission of Tesla.
- Confident in learning and adapting to multiple technologies.
- Able to communicate, read, and write effectively in the English language on all levels
- Have the required language skills if required by our local markets
- Good knowledge of MS Office

Compensation and Benefits
- Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers - 18 weeks at full pay or 36 weeks half pay
- Secondary carers - 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund - An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work - $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.