Product Lead

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Container Exchange (COEX) is the not-for-profit organisation appointed to manage and grow QLD's Containers for Change. Our vision is 'no container goes to waste' and we're committed to driving change for future generations. Since we began in 2018, we've kept more than 10 billion containers out of landfill, returning more than $1 billion in 10 cent refunds to households, charities and community groups. We are proud to be driving a program that delivers positive environmental, social and economic impacts, and we're continuing to invest in innovative solutions that ensure all can access the benefits Containers for Change brings

As our Product Lead - Network you'll play a critical role in determining where and how we grow, using customer and market insights. Reporting to our Product and Innovation Manager you'll support the channel strategy and design, solving real-world problems and piloting new initiatives. In the role you will:

• Map out the most exciting geographic growth opportunities for our collection channels, identifying where our next success stories will unfold
• Translate customer insights and market trends into actionable design principles for future channels.
• Build an understanding of customer recycling behaviours, motivations, barriers, and needs in collaboration with the Customer Experience Team.
• Monitor global schemes and trends across industry and adjacent sectors.
• Lead the design for the future of all return channels in our network.
• Design a product roadmap, driving optimisations and new introductions through end-to-end product management.
• Collaborate cross functionally with teams including operations, marketing, customer experience and digital product to bring channel strategies to life.
• Track and report on performance outcomes, using insights to drive continuous improvement.

Our values - Be proactive, Value others, Work together, Contribute positively and Be transparent are at the heart of our exceptional culture. We are looking for someone who not only share these values, but eager to be part of a team that brings them to life. In addition, you share our passion for sustainability and energised by the opportunity to make a positive impact. You will bring:

• Demonstrated experience in product / solution delivery. (Minimum 5 years)
• Ability to see the big picture, connect insights to strategy and design for long term impact.
• Exceptional stakeholder management skills, both internal and external, underpinned by a truly collaborative approach to create and deliver outcomes.
• Customer centric with a deep understanding of customer behaviours, and a passion for designing valuable experiences.
• Capability in commissioning, interpreting and applying qualitative and quantitative market research.
• Proficient in data analytics and visualisation tools with the ability to turn insights into actions.
• Tertiary qualifications in business, marketing, innovation, engineering or a related field, or equivalent practical experience.
• Eligibility to hold a Blue Card.

At COEX, your family matters, our environment matters, your wellbeing matters and most of all You Matter.

If you're ready to join a team that's making a real difference, we want to hear from you. Apply now through SEEK.

Creating an inclusive workplace is central to our values as a purpose driven organisation committed to making meaningful change. We are very proud to have achieved official Inclusive Employer status for 2024-2025, awarded by Diversity Council Australia.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology

Location: Brisbane, Queensland, Australia