Product Lead

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Introduction:
Our Values:Be proactive - Value others - Work together - Contribute positively - Be transparent.
At COEX, your family matters, our environment matters, your wellbeing matters and most of allYou Matter.
About Us:Container Exchange (COEX) is the not-for-profit organisation appointed to manage and grow QLD's Containers for Change.
Our vision is 'no container goes to waste' and we're committed to driving change for future generations.
Since we began in 2018, we've kept more than 10 billion containers out of landfill, returning more than $1 billion in 10 cent refunds to households, charities and community groups.
We are proud to be driving a program that delivers positive environmental, social and economic impacts, and we're continuing to invest in innovative solutions that ensure all can access the benefits Containers for Change brings
The Role: As our Product Lead - Services you'll help shape COEX value propositions, product portfolio, and go-to-market plans for B2B customer segments and industry partnerships.
Reporting to the Product and Innovation Manager you will play a key role in ensuring our business customers and partners can easily collect and redeem 10c containers through scalable, commercially viable and operationally feasible service models.
In the role you will:
Support the Product and Innovation Manager through the full product lifecycle, from concept and design, to delivery and optimisation.
Develop strong relationships to enable smooth deployment and customer engagement.
Collaborate cross functionally to build delivery plans for all product initiatives.
Collaborate with the Customer Experience Team to leverage key insights to B2B customer and partner needs, behaviours and operational contexts.
Partner cross functionally to manage the product roadmap, balancing priorities, schedules, budgets, resources and desired outcomes.
Build market understanding, identifying barriers and opportunities.
Monitor trends and industry developments to inform and inspire future service and product designs.
Lead product readiness activities ensuring clear communication, documentation and training before operational handover.
Provide reporting, analysis and insights to support product decisions and continuous improvement.
Description:
Who You Are:Our values - Be proactive, Value others, Work together, Contribute positively and Be transparent are at the heart of our exceptional culture.
We're looking for someone who not only share these values but is eager to be part of a team that brings them to life.
In addition, you share our passion for sustainability and are energised by the opportunity to make a positive impact.
You will bring:
Minimum 2-3 years experience in product or solution delivery with accountability for delivering service solutions.
Ability to see the big picture, connect insights to product and service design.
Exceptional stakeholder management skills with a collaborative approach to create and deliver outcomes.
Customer centric mindset with an understanding of behaviours, needs and experience design.
Capability in commissioning, interpreting and applying qualitative and quantitative market research.
Proficient in data analytics and visualisation tools with the ability to turn insights into actions.
Tertiary qualifications in business, marketing, innovation, engineering or a related field, or equivalent practical experience.
Eligibility to hold a Blue Card
At COEX, your family matters, our environment matters, your wellbeing matters and most of all You Matter.
How to Apply:If you're ready to join a team that's making a real difference, we want to hear from you.
Apply now through SEEK.
Creating an inclusive workplace is central to our values as a purpose driven organisation committed to making meaningful change.
We are very proud to have achieved official Inclusive Employer status for 2024-2025, awarded by Diversity Council Australia.
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