Casino Host

2 weeks ago

Casino, Australia Black Oak Casino Resort Full time
Overview

SUMMARY: Responsible for identifying and maintaining high impact players.

Essential Responsibilities and Duties

(Specific areas of responsibility including, but not limited to)

  • Accommodates high-end Players (VIPs).
  • Conducts acquisition and maintenance of all VIP players.
  • Coordinates all VIP reservations and arrivals with The Hotel at Black Oak Casino Resort.
  • Prepares, coordinates, hosts and administers all complimentary and Guest events.
  • Maintains a working knowledge of the property, as well as current and upcoming special events, in order to advise Guests and fellow Team Members of same.
  • Helps facilitate with special events, slot promotions and tournaments.
  • Communicates with VIP's on a regular basis to maximize player loyalty.
  • Conducts daily reporting of Host's duties to Player Development Director and Executive Director of Marketing.
  • Conducts maintenance of all Diamond level tier players.
  • Informs department Supervisors of Guests needs, which may require special accommodations.
  • Assists with greeting and dispatching tour buses.
  • Builds customer database and player loyalty through recruitment and retention techniques.
  • Performs other duties as assigned.
Mandatory Requirements
  • Must be 21 years old.
  • Must possess a high school diploma, G.E.D. or equivalent.
  • Prior supervisory experience and/or college degree preferred.
  • Must complete and maintain Title 31 training.
  • Must possess and maintain a valid California driver license and a Black Oak Casino Resort driver's permit.
  • Must be able to travel with overnight stays required.
  • Must be familiar with computer-based applications including Microsoft Office software.
  • Must possess excellent oral communications skills and Guest service abilities.
  • Must be able to start projects and follow through unsupervised.
  • Must have extensive Guest relations skills; including interfacing with Guests consistently on the highest level.
  • Must be able to keep up with a fast-paced, 24 hour atmosphere and work under pressure.
  • Must be proficient using a computer keyboard.
  • Must be able to pass a mandatory drug test.
  • Must be able to obtain a valid gaming license.
  • Must provide evidence of employment eligibility in the U.S.
  • Must be able to communicate proficiently in English.
Physical Demands
  • Must be physically able to perform all job requirements.
  • Must be able to lift 25 pounds and occasionally more with assistance.
Work Environment
  • Must be able to work in a non-smoke free environment.
  • Must be able to work in a noisy environment.
  • Must be able to work all shifts, weekends, holidays, and special events.
  • Must be able to work outside in all weather conditions.
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