Office Manager

We are seeking a passionate, highly capable and results-driven Office Manager to join our dynamic team in Carnes Hill After Hours. You will be at the forefront of driving profitability and growth, guiding a team of Nurses and Medical Receptionists, and collaborating with the Doctors & Co. management team to supervise the clinic. If you have a passion for delivering results and empowering teams, we would be excited to have you on board immediately.

• Leadership & Management: Lead multidisciplinary teams including doctors, nurses, and administrative staff; guide clinic operations.
  
• Healthcare Compliance & Regulations: Knowledge of healthcare laws and accreditation requirements.
  
• Team Leadership: Lead multidisciplinary teams, including doctors, nurses, and administrative staff.
  
• Crisis & Emergency Management: Handle medical emergencies, staffing shortages, and operational disruptions effectively.
  
• Operational & Organisational Skills: Ensure smooth patient flow, appointment scheduling, and high-quality patient care; streamline workflows to reduce wait times and improve efficiency; manage medical supplies, staffing, and facility maintenance.
  
• Communication & Interpersonal Skills: Liaise between medical staff, patients, and external stakeholders; address disputes; manage patient concerns professionally; maintain cultural sensitivity and compassion.
  
• Financial & Business Management: Budgeting, cost efficiency, revenue cycle management (billing, coding, reimbursement), and financial planning.
  
• Vendor & Contract Negotiation: Procure medical equipment and services at competitive rates.
  
• Monthly Targets & Budget Alignment: Ensure clinic operations align with monthly targets and budgets.
  
• Health Promotion & Prevention: Support health promotion and prevention strategies aligned with group objectives.
  
• Technical & Analytical Skills: Proficient with Healthcare IT & EMR systems, Medicare items and billing software; use data to drive decisions.
  
• Quality & Risk Management: Implement protocols to reduce medical errors and enhance patient safety.
  
• Adaptability & Problem-Solving: Respond to regulatory changes and healthcare policy updates; crisis management for emergencies, staffing, and facility issues; drive continuous improvement.
  

• Exceptional leadership and motivational skills to inspire nurses and medical receptionists to deliver outstanding clinic performance.
  
• Excellent analytical skills with the ability to interpret data to inform strategic decisions.
  
• Minimum 2 years of Office Manager experience.
  
• Prior experience in the medical and health field is highly preferred.
  
• Collaborative, solution-oriented mindset with a focus on continuous improvement.
  
• Excellent communication and negotiation skills with the ability to cultivate lasting relationships.
  
• Advocate for safety, compassion and active listening in the workplace.
  
• Experience with practice management software (e.g., Pracsoft, Medical Director, Best Practice).
  
• Experience with serving diverse patient groups (e.g., adolescents, aged care, migrants, Aboriginal and Torres Strait Islander peoples) is advantageous.
  
• CPR/Triage training.
  
• Training or experience in emergencies management, handling complaints, Medicare & health funds, basic infection control, safe handling and disposal of medical waste, etc.
  

Doctors & Co. is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry. We are a team of dedicated healthcare professionals committed to improving the lives of those we serve and providing compassionate care tailored to the individual needs of each patient.

If you would like to know more about this role/clinic, please apply now or send your CV to hr@doctorsandco.com.au.

• Seniority level: Not Applicable
  
• Employment type: Full-time
  
• Job function: Administrative
  
• Industries: Medical Practices