ServiceNow Consultant

Join to apply for the ServiceNow Consultant role at Leidos.

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs; contribute to organisational change management, training, and user enablement.
• Design and configure ServiceNow modules and integrations, aligning out-of-the-box capabilities with business outcomes, ensuring security, cost optimisation, and high platform performance and reliability.
• Champion platform best practices for development, deployment, release, and Evergreen maintenance; remediate customisations, support continuous updates, and enable low/no-code maturity across teams.
• Lead and collaborate across architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions.
• Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best-practice implementation.

• Ideal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer-focused mindset.
• Demonstrates creative problem-solving in complex, customised ServiceNow environments, with a preference for low-code, out-of-the-box solutions. Shows accountability for end-to-end design, ensuring stability, scalability, and sustainable outcomes.
• Works effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential.
• Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor's degree in Computer Information Systems or equivalent, with ITIL certification highly regarded.
• Brings hands-on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills.
• This role requires Australian Citizenship and NV-1 level security clearance.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide opportunities to connect and collaborate on shared interests and celebrate our diverse community.

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process – virtual or in-person interview and background checks.
• Applicants may also need to meet ITAR requirements. In some cases this may limit applicants with dual nationality, permanent residency, or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible. Please contact our Careers team at careers.au@au.leidos.com if you'd like to discuss additional support during your application or throughout the recruitment process.