Team Leader

Safe Steps is the only 24/7 family violence response centre in Victoria, providing a state-wide entry point for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation. Our vision is safety, support and respect for all victim-survivors of domestic and family violence. Our practice is trauma-informed and guided by evidence, and most of our work is dedicated to the needs of women and children, reflecting the gendered nature of domestic and family violence.

The Role

We are looking for Full Time Team Leaders to join our Intake & Assessment team. The Team Leader - Intake & Assessment will oversee the daily operations of the crisis response team, ensure effective task allocation and workflow coordination to provide the highest standards of care for all victim-survivors of family violence.

Pay level: SCHADS Level 7 - Pay Point 1

Contract type: Permanent, Full Time

Shifts: Rotating roster

Key Responsibilities
Leadership and Team Management

• Manage a group of practitioners including performing quality reviews and monthly performance reviews.
• Be accountable for the performance of their team.
• Provide specialist practice knowledge and guidance to Practitioners as required.

Supervision, Training, and Professional Development

• Build capability of team to deliver crisis response services.
• Provide frontline staff with day-to-day support and supervision as required.
• Track, monitor and report against supervision targets monthly.
• Drive training and professional development within Client Services, in consultation and partnership with the Clinical Governance team.

Crisis Response and Accommodation

• Oversee the day-to-day operations in the 24/7 crisis response call centre, ensuring alignment with operational guidelines, and relevant risk assessment tools, frameworks, policies and legislation.
• Coordinate the movement of clients through Safe Steps and broader FV systems to ensure caseloads, allocations and workflows remain achievable and responsive.
• Monitor risk, operational performance and manage data and client record system collection daily.

KEY SELECTION CRITERIA

Essential

• Bachelor's degree in social work or equivalent
• Extensive experience working in a 24/7 helpline
• Proven leadership abilities, with experience managing a team and coordinating services
• Experience maintaining a high performing team and managing to performance targets within a call centre environment
• Experience in staff support and supervision
• Experience in promoting diversity, inclusion, and equity within an organisation
• Understanding of the unique challenges faced by priority groups including the LGBTIQ+ community and strategies to address them
• Willingness to commit to the living expression of Safe Steps values: Integrity, Diversity and Empowerment
• Current Working with Children Check and willingness to undergo a National Police Check

Interested? Apply today. If this sounds like the role for you, please click the "Apply Now" button below.

Please note:

• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safe Steps Jobs Portal unless another accessible method has been discussed.
• Your application should include a cover letter addressing the key selection criteria (maximum 2 pages) and a brief resume.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.

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