Night Manager

Join to apply for the Night Manager role at The Ritz-Carlton Hotel Company, L.L.C.

Job Information

• Job Number: 25138013
• Job Category: Rooms & Guest Services Operations
• Location: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
• Schedule: Full Time
• Located Remotely? N
• Position Type: Management

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

• Manage and oversee all aspects of night operations across the Front Office and broader hotel
• Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
• Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
• Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
• Proactively resolve guest complaints, ensuring lasting and positive resolutions
• Develop strategies to drive performance, motivate the team, and meet KPI targets
• Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
• Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
• Analyze financial data and operational trends to identify areas for improvement
• Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence

• Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
• Experience with OPERA Property Management System or similar
• Relevant experience in a similar role within the hospitality industry
• Strong problem-solving skills and ability to think on your feet
• Strong written and verbal communication skills, with empathy and guest-focus
• Ability to provide constructive feedback to support and strengthen team performance
• A valid Driver's License, along with RSA and First Aid certification
• Full working rights in Australia
• Enthusiastic to escalate your career within luxury hospitality
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Attention to detail in all aspects of work
• Prior luxury hotel experience would be preferable

• Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
• Be part of the Life with the Works program, offering flexible working hours and locations, sabbatical leave to pursue your passions, and paid time off during your birthday month
• Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
• Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program and wellness initiatives
• Work for the world's largest hotel network, committed to equality, diversity, and inclusion
• Access to industry leading training programs and professional development resources
• Enjoy the benefits of Marriott's Live Fully Rewards Program
• Discounted hotel stays and dining for employees, family, and friends across Marriott properties
• Ongoing employee recognition programs to celebrate your contributions and keep you motivated
• Complimentary dry cleaning for your work attire

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, illness or injury, adjustments to the recruitment process can be arranged. If you would like to discuss adjustments, please email rc.melrz.hr@ritzcarlton.com.

All candidates should be prepared to uphold The Ritz-Carlton Gold Standards in daily practice, including the Employee Promise, Credo, and Service Values.