Night Manager

3 weeks ago


Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

Join to apply for the Night Manager role at The Ritz-Carlton Hotel Company, L.L.C.

Job Information

Job Information
  • Job Number:
  • Job Category: Rooms & Guest Services Operations
  • Location: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
  • Schedule: Full Time
  • Located Remotely? N
  • Position Type: Management
Overview

Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence. We are seeking a dedicated Night Manager to lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.

Responsibilities
  • Manage and oversee all aspects of night operations across the Front Office and broader hotel
  • Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
  • Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
  • Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
  • Proactively resolve guest complaints, ensuring lasting and positive resolutions
  • Develop strategies to drive performance, motivate the team, and meet KPI targets
  • Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
  • Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
  • Analyze financial data and operational trends to identify areas for improvement
  • Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You
  • Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
  • Experience with OPERA Property Management System or similar
  • Relevant experience in a similar role within the hospitality industry
  • Strong problem-solving skills and ability to think on your feet
  • Strong written and verbal communication skills, with empathy and guest-focus
  • Ability to provide constructive feedback to support and strengthen team performance
  • A valid Driver's License, along with RSA and First Aid certification
  • Full working rights in Australia
  • Enthusiastic to escalate your career within luxury hospitality
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Attention to detail in all aspects of work
  • Prior luxury hotel experience would be preferable
Perks & Benefits
  • Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
  • Be part of the Life with the Works program, offering flexible working hours and locations, sabbatical leave to pursue your passions, and paid time off during your birthday month
  • Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
  • Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program and wellness initiatives
  • Work for the world's largest hotel network, committed to equality, diversity, and inclusion
  • Access to industry leading training programs and professional development resources
  • Enjoy the benefits of Marriott's Live Fully Rewards Program
  • Discounted hotel stays and dining for employees, family, and friends across Marriott properties
  • Ongoing employee recognition programs to celebrate your contributions and keep you motivated
  • Complimentary dry cleaning for your work attire

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, illness or injury, adjustments to the recruitment process can be arranged. If you would like to discuss adjustments, please email

All candidates should be prepared to uphold The Ritz-Carlton Gold Standards in daily practice, including the Employee Promise, Credo, and Service Values.


#J-18808-Ljbffr
  • Night Manager

    2 weeks ago


    Melbourne, Victoria, Australia Mantra Epping Full time

    Located in Melbourne's fastest growing residential and commercial growth corridor and designed by leading Australian architects and interior designers, **Mantra Epping** represents a new standard in corporate accommodation. Comprising of **214 guest rooms **across a range of styles, "state of the art" conference facilities for up to **500 **delegates and a...

  • Night Manager

    2 weeks ago


    Melbourne, Victoria, Australia Crowne Plaza Hotels And Resorts Full time

    Crowne Plaza Melbourne Carlton is set to open in December 2025 to be a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne's Innovation District. The hotel's ideal location overlooking the beautiful Lincoln Square lets you experience the...

  • Night Manager

    2 weeks ago


    Melbourne, Victoria, Australia Veriu Full time

    Posted: 15/09/2025Closing Date: 17/10/2025Job Type: Permanent - Part TimeLocation: Melbourne MetropolitanJob Category: Front Office**We are Veriu Group (pronounced 'Very You')**Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong...

  • Night Manager

    2 weeks ago


    Melbourne, Victoria, Australia Veriu Full time $70,000 - $120,000 per year

    Posted: 15/09/2025Closing Date: 17/10/2025Job Type: Permanent - Part TimeLocation: Melbourne MetropolitanJob Category: Front OfficeWe are Veriu Group (pronounced 'Very You')Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong...


  • Melbourne, Victoria, Australia beBeeHospitality Full time $72,000 - $89,000

    Job OverviewWe are seeking a highly skilled Assistant Night Manager to join our team.DescriptionThe role of the Assistant Night Manager is to work collaboratively with the Night Team to deliver an exceptional guest experience. This involves anticipating and meeting the needs of guests during their stay, ensuring that all hotel procedures and policies are...

  • Night Manager

    3 weeks ago


    Melbourne, Victoria, Australia The Ritz-Carlton Hotel Company, L.L.C. Full time

    Join to apply for the Night Manager role at The Ritz-Carlton Hotel Company, L.L.C.Job InformationJob InformationJob Number: 25138013Job Category: Rooms & Guest Services OperationsLocation: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000Schedule: Full TimeLocated Remotely? NPosition Type: ManagementOverviewJoin us at The...


  • Melbourne, Victoria, Australia beBeeDiversity Full time $52,000 - $76,000

    Leadership OpportunityWe are seeking an individual to join our team as a Night Manager.Our hotel, located in Melbourne's CBD, features 472 rooms and two exciting dining outlets.What You Will Be DoingAs our Night Manager, you will oversee night operations and create a warm welcome experience for guests overnight.You will ensure the safety and security of...


  • Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    OverviewJoin to apply for the Assistant Night Manager role at PARKROYAL Melbourne Airport.This role is primarily based at PARKROYAL Melbourne Airport, located adjacent to Melbourne Airport. The hotel features 276 guest rooms, conferencing facilities, and the Airo Restaurant & Bar.RolePARKROYAL Melbourne Airport is looking to appoint an experienced Assistant...


  • Melbourne, Victoria, Australia PARKROYAL Melbourne Airport Full time

    OverviewJoin to apply for the Assistant Night Manager role at PARKROYAL Melbourne Airport.This role is primarily based at PARKROYAL Melbourne Airport, located adjacent to Melbourne Airport. The hotel features 276 guest rooms, conferencing facilities, and the Airo Restaurant & Bar.RolePARKROYAL Melbourne Airport is looking to appoint an experienced Assistant...


  • Melbourne, Victoria, Australia Pan Pacific Melbourne Full time $60,000 - $90,000 per year

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne...