Customer Service Officer

Customer Service Officer - Aquatics Centres – Cumberland City Council (Careers at Council)

Location: Merrylands, New South Wales. Casual position. Located 20km west of Sydney on Dharug country, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts a diverse community and aims to create a welcoming, belonging, and succeeding environment.

About The Opportunity

Council's Assets, Capital and Facilities unit sits within the City Services directorate and focuses on the management of the Cumberland LGA. Cumberland City Council owns and operates four (4) Aquatic Centres and two (2) Fitness facilities across the LGA providing recreational services to the community.

In contributing to the overarching vision, the Customer Service Officer - Aquatic Centre will deliver a quality customer experience and act as a first point of contact for all swim centre related enquiries and bookings.

The Successful Applicant Will Require

• Current Working with Children Check (WWCC)
• Current First Aid Certificate
• Demonstrated ability to work within a team environment
• Excellent communication & customer service skills
• Strong time management and organisational ability
• Experience dealing with customer enquiries and complaints
• Experience using leisure management software
• Experience in database management and report writing

Download the position description here for more information.

What You'll Need To Have For This Role

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination
• Participate in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure
• Provide evidence of vaccination status as part of the employment screening process, in accordance with Council's COVID-19 Vaccination Procedure

What We Can Offer

• Training and professional development opportunities to develop skills and grow your career
• Health and Wellbeing Programs including online learning, paid leave for health checks, vaccinations, and blood donation support
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP)

Salary information

The salary and conditions of employment are in accordance with the NSW Local Government (State) Award:

• Grade 4 of the Cumberland Salary Structure with a salary range of $31.34 to $38.39 per hour (plus casual loading), plus 12% superannuation
• Weekend penalty rates apply in accordance with the Local Government Award
• The commencing salary will be negotiated, based on qualifications, skills and experience

What You'll Need To Do to Apply

To apply, please complete the questionnaire and attach your resume and any relevant qualifications. Ensure attachments are ready before applying as the submission cannot be completed without them.

About Us and Enquiries

Cumberland City Council adheres to child safety principles and supports NSW Child Protection Legislation. Applicants must submit their WWCC number with their application if required. It is an offence for barred workers to apply for or undertake child-related employment.

Council is committed to a diverse and inclusive workplace and to providing reasonable adjustments for accessibility. For accessibility or support during the recruitment process, contact the hiring manager.

Enquiries: Peter Gluchowski, Business and Systems Coordinator, on 8757 9465 or human.resources@cumberland.nsw.gov.au

Closing date: 11:59pm, Thursday 11 September 2025

How To Apply

Submit your application via the questionnaire. Attach your resume and any required qualifications. Ensure you have all attachments ready before applying as the application cannot be submitted until completed.

Apply for this role at: site

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Notes: This listing includes information about seniority level, employment type, job function, and industry blocks as structured in the original posting.

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