Customer Service Officer

4 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Customer Service Officer – NSW Department of Communities and Justice (DCJ)

Talent Pool for current and future ongoing and temporary vacancies in the South Western Sydney District. Employment Type – Full Time and Part Time. Locations – Bankstown, Campbelltown, Fairfield, Ingleburn, Liverpool. Clerk Grade 1/2 – $75,728 - $82,329 p.a. + superannuation and leave loading.

Your role

As a Customer Service Officer, you will be the first point of contact with clients at Community Services Centres or Service Hub locations, providing quality administrative services to local offices.

What You'll Do
  • Provide comprehensive support and customer service at reception/front counter, including answering telephones and directing inquiries to appropriate service providers.
  • Offer detailed administrative support to casework teams, maintaining high standards of customer service and attention to detail.
  • Accurately prepare and enter data into corporate and client management systems while maintaining client confidentiality.
  • Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
  • Customer service experience in person and over the phone.
  • Ability to manage priorities and deadlines while delivering accurate, timely administrative services.
  • Provide quality clerical support to the caseworker team, prioritising team demands to support client families.
  • Strong commitment to teamwork and supporting local offices.
  • General computer skills including Microsoft applications.
Appointments and checks
  • Appointments subject to reference checks and pre-employment checks: National Criminal History Record Check (Disability Inclusion Act 2014) and Working with Children Check (Child Protection Act 2012).
Role details

Download the role description. To apply directly via the DCJ Careers site, search for the job and click the "Apply now" button. Applications close – Wednesday, 17 September 2025 at 11:59pm AEST.

What We Offer
  • A challenging and rewarding career.
  • Flexible, autonomous work environment.
  • Competitive pay and conditions.
  • Training and development opportunities.
  • Health & Wellbeing and Employee Assistance Programs.
Inclusion and Diversity

We hire people with diverse skills, backgrounds and experiences, including people with disability, Aboriginal and Torres Strait Islander people, women, LGBTIQ+ individuals, culturally and linguistically diverse people, carers and other diversity groups. See DCJ website for details.

Other information

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.


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