In-Store Experience

In-Store Experience & Visual Merchandising Senior Manager

Melbourne, Australia

Posted yesterday

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has over 11 million active customers globally and more than 64,000 of the world's best retailers around the world including Anthropologie, Revolve, DSW, GOAT, Finish Line, Levi's, Mac Cosmetics, Ray-Ban and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Role

The In-Store Experience & Visual Merchandising Senior Manager will have overall responsibility for the execution and performance of the visual merchandising function within Afterpay. The overarching objective of the role is to grow usage of Afterpay in-store, and you will be responsible for managing and enhancing Afterpay's in-store brand presence across a vast network of shop fronts. This role involves working cross-functionally to identify and execute commercial opportunities to grow VM adoption, and owning the VM logistics program. Additionally, you will own the measurement initiatives to assess the impact of VM programs, and effectively allocate resources, as well as developing programs of work to incentivise the adoption of Afterpay VM amongst our merchant base.

You Will

• Overall responsibility for the development and execution of Afterpay's visual merchandising strategy to drive consumer in-store spend
• Lead the operation and performance of Afterpay's visual merchandising function
• Strategically develop and implement commercial programs, including merchant incentive initiatives, to drive VM adoption, ensuring alignment with business goals and measurable outcomes
• Participate in merchant acquisition and growth discussions to sell the value of VM to merchant partners, collaborate on logistics and support
• Work with sales and relationship management teams to identify key VM opportunities, develop and execute plans to increase adoption of VM assets
• Develop and own a robust measurement framework, in collaboration with analytics teams, to assess the ROI of VM initiatives, track key performance metrics, and provide data-driven recommendations for resource allocation and program optimisation
• Own the evolution of Afterpay's VM assets and creative to suit new and emerging verticals
• Ensure a strong ongoing in-store brand presence through programs for continued update VM across Afterpay's network of 100k+ shop fronts
• Own and optimise the VM logistics program to ensure seamless and cost-effective delivery, installation, and maintenance of visual merchandising assets, focusing on operational efficiency and scalable processes
• Collaborate with internal creative and external suppliers to innovate and enhance VM formats and design, focusing on measurable impact on brand visibility
• Own relationships with key suppliers in Australia and New Zealand, including print houses, distribution centres, and field team agencies, and ensure the efficient running of the VM program through effective supplier management

You Have

• Minimum of 8 years of experience in program management role, ideally with exposure to retail or visual merchandising
• Proven track record of managing large-scale programs and working with cross-functional teams
• Strong understanding of visual merchandising principles and in-store marketing strategies
• Excellent communication and interpersonal skills
• Strong project management skills with the ability to manage multiple tasks simultaneously
• Experience in budget management and cost control
• Analytical mindset with the ability to derive actionable insights from data
• Proactive, self-motivated, and detail-oriented

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .

Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.Squaremakes commerce and financial services accessible to sellers.Cash Appis the easy way to spend, send, and store money.Afterpayis transforming the way customers manage their spending over time.TIDALis a music platform that empowers artists to thrive as entrepreneurs.Bitkeyis a simple self-custody wallet built for bitcoin.Protois a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.