Excellence in Store Experience

3 days ago

Melbourne, Victoria, Australia beBeeRetail Full time $100,000 - $130,000
Key Responsibilities

We're seeking a high-calibre candidate to join our team as a Retail Operations Manager. In this role, you will be responsible for delivering exceptional customer experiences while driving profitability across our global store network.

Your key responsibilities will include:

  • In-Store Presence: Act as an operational catalyst on the ground - testing, learning, mentoring, and ensuring stores are set up for success.
  • Operational Oversight: Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
  • Profit & Performance: Own retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
  • Simplification & Future-Readiness: Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
  • Performance Reporting: Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
  • Policy & Process Development: Embed consistent processes and policies that drive compliance, efficiency, and best practice.
  • Project Management: Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
  • Technology & Systems: Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
About This Role

This is a hands-on role that requires strong leadership skills, strategic thinking, and attention to detail. You will be working closely with cross-functional teams to drive business growth and improve operational efficiency.

Benefits

We offer a competitive salary with bonus earning potential, 50% discount to spoil yourself, plus endless cups of tea. You'll also receive recognition and rewards through our Moment Makers program, featuring exciting prizes.

Other benefits include volunteer leave day per year, workplace policies with impact, Employee Assistance Program (EAP), and T2 Culture Club.

About Our Company

We're passionate about creating a world of tea that's as unique and diverse as our people. We're committed to providing a great work environment, excellent compensation packages, and rewarding career opportunities.

  • In-Store Experience

    3 weeks ago

    Melbourne, Victoria, Australia Block, Inc. Full time

    In-Store Experience & Visual Merchandising Senior ManagerMelbourne, AustraliaPosted yesterdayJoin a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as...

  • In-Store Experience

    3 weeks ago

    Melbourne, Victoria, Australia Block, Inc. Full time

    In-Store Experience & Visual Merchandising Senior ManagerMelbourne, AustraliaPosted yesterdayJoin a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as...

  • Ambassador of Excellent Customer Experience

    2 days ago

    Melbourne, Victoria, Australia beBeeConcierge Full time $60,000 - $75,000

    Concierge RoleWe are seeking a passionate and charismatic individual to create exceptional in-store experiences and build strong relationships with internal and external stakeholders.Key responsibilities include:Providing exceptional customer serviceCreating memorable experiences for customersBuilding strong relationships with internal and external...

  • In-Store Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeMerchandiser Full time $150,000 - $200,000

    Job TitleVisual Merchandising and In-Store Experience ManagerJob Description:We are seeking a seasoned professional to lead our Visual Merchandising and In-Store Experience team. The ideal candidate will have a strong background in program management, visual merchandising principles, and in-store marketing strategies.The role involves developing and...

  • Store Experience Leader

    1 day ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $120,000

    Lead Store ManagerBe a champion for customer satisfaction and team success. About the Role:The Store Manager leads by example, delivering an exceptional in-store customer experience. You will coach and motivate your team to achieve top performance, executing company standards in recruiting, hiring, training, guest services, visual merchandising, and store...

  • Retail Store Experience Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeService Full time

    Customer Service Reviewer Job OpportunityWe are seeking Customer Service Reviewers to assess retail store presentation, service, and selling skills. Successful applicants will pose as customers, make observations, and complete surveys online.Key Responsibilities:Evaluate customer experience by posing as a customer in retail outletsComplete surveys online to...

  • Lead Store Manager

    19 hours ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $80,000 - $120,000

    Lead Store Manager - Retail ExcellenceWe are seeking an exceptional individual to join our team as a Lead Store Manager. About the RoleThis is a fantastic opportunity for a results-driven professional with leadership skills and experience in retail management to take on a key role within our organization.Leads by example, promoting a positive work...

  • Retail Store Experience Evaluator

    3 days ago

    Melbourne, Victoria, Australia beBeeReviewer Full time

    As a Customer Service Reviewer, your primary responsibility is to assess retail store presentation, service, and overall customer experience.The ideal candidate should have an eagle eye for detail, a photographic memory, and excellent communication skills.Strong analytical and problem-solving skills are also essential in this role, as you will be tasked with...

  • Experience Excellence Specialist

    14 hours ago

    Melbourne, Victoria, Australia beBeeExcellence Full time $80,000 - $120,000

    Role OverviewWe are seeking a dedicated professional to join our team as an Experience Excellence Specialist. This role is designed to deliver outstanding client experiences and drive improvements in service delivery.Key ResponsibilitiesSupport the development and implementation of initiatives to enhance client satisfaction and retention.Analyze client...

  • Store Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time

    Lead Store OperationsWe are seeking an experienced professional to manage our store operations. As a front-facing leader, you will inspire and motivate others, fostering a positive environment for customers and team members.Your key responsibilities will include:Leading our team with a strong dedication to delivering outstanding customer service.Providing...