In-Store Experience Leader

14 hours ago

Melbourne, Victoria, Australia beBeeLEADERSHIP Full time $43,025 - $50,322
Job Overview

We are seeking a skilled professional to lead our guest experience team. The ideal candidate will have a passion for delivering exceptional customer service and be able to communicate effectively with guests.

The Guest Experience Lead will be responsible for leading from the floor, assessing guest connection and technical product education, and ensuring every single guest receives the support they need.

  • Key Responsibilities:
  • Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
  • Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
  • Lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
  • Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shifts.
  • Open and close the store according to opening and closing procedures.
  • Review and interpret daily business data and metrics to track progress toward sales goals and motivate team members to drive business results.
  • Participate in hiring processes, including recruitment, selection, and hiring recommendations, onboarding, and training.
  • Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
Requirements:
  • Must be legally authorized to work in Australia.
  • Must have the ability to travel to assigned stores with reliable transportation methods.
Experience:
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
  • Some experience in leading, mentoring, or delegating with others.
What We Look For:
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members.
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work.
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks.
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

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