Customer Service Manager

3 weeks ago


Gungahlin, Australian Capital Territory, Australia Coles Group Full time
Overview

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.

About The Role

Reporting to the Store Manager, you'll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you'll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community.

About You And Your Skills
  • Previous experience working in a fast-paced customer facing environment
  • Proven leadership experience as you'll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements
  • To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers
  • To drive a one team culture which puts our team members health, safety and wellbeing first
  • To be customer obsessed and continually seek to better understand our diverse customers to ensure we're always provide an outstanding shopping experience
What's in it for you?
  • 5% discount year-round on Coles Supermarket and Liquor online and in-store purchases; additional double-discount periods (10%) occur at various times throughout the year, plus exclusive deals
  • Recognition through Coles values via the digital platform 'mythanks'; points can be redeemed in the online shop for gifts and retailer gift cards
  • Structured and long-term learning pathway with induction, management and people leadership training
  • Novated car leases available for eligible team members
  • Share ownership: participate in the Coles Group share plan for eligible team members
  • Paid parental leave for permanent team members
About The Recruitment Process

We're continuing to build a gender equitable team, and a culture that is diverse, inclusive and welcoming as the communities we serve. We are committed to a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We're happy to adjust our recruitment process to support candidates with disability. For further information and contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 164678

Employment Type: Full time

Job details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Retail
#J-18808-Ljbffr

  • Gungahlin, Australian Capital Territory, Australia Coles Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you'll really see the difference your work makes every day. Whether you're in a store, distribution centre, manufacturing site, or on the road, you're an important part of an Aussie icon at the heart of the nation.About the roleReporting to the Store...


  • Gungahlin, Australian Capital Territory, Australia Telstra Part time

    Overview Telstra Retail: Part Time Customer Service & Sales Consultant – Telstra. Our Gungahlin store is hiring a Retail Consultant on a part-time basis. Working in a Telstra Retail Store is not just a job; it's an opportunity for tech-curious problem solvers to build a meaningful career within a market leader. It's a target-driven environment, within a...


  • Gungahlin, Australian Capital Territory, Australia Beacon Lighting Full time

    OverviewCasual Customer Service and Sales Assistant Gungahlin ACT – Beacon LightingCasual customer service and sales role available at our Gungahlin store. Comprehensive and ongoing training – no lighting experience needed. Generous team member discounts, a fun team culture and performance-based profit share incentives.To reward you for your efforts, we...

  • Department Manager

    6 days ago


    Gungahlin, Australian Capital Territory, Australia Bunnings Full time $80,000 - $120,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...


  • Gungahlin, Australian Capital Territory, Australia Laser Clinics Australia Full time

    OverviewJoin to apply for the Assistant Clinic Manager role at Laser Clinics Australia.Laser Clinics has been in the confidence business since 2008, offering transformative beauty solutions that reignite clients' inner confidence. Our team combines market-leading expertise and technology to provide medically backed treatments and tailor-made solutions.Our...


  • Gungahlin, Australian Capital Territory, Australia Defence Housing Australia Full time

    OverviewAre you ready to take the lead in shaping exceptional IT support experiences? DHA is looking for a dynamic IT Client Services Team Leader to drive excellence within our Business Solutions and Technology Team.Position: IT Client Services Team LeaderLevel: DHA6Salary Range: $101,295 to $116,452 per annum plus 15.4% superannuationLocation: Head Office -...


  • Gungahlin, Australian Capital Territory, Australia beBeeCommunity Full time $90,000 - $130,000

    Role OverviewAbout the OpportunityThis position is a leadership role that oversees the delivery of quality services to support clients in their homes and communities.The successful candidate will be responsible for leading a team to ensure strong and professional relationships with each client and their circle of support.Key responsibilities include...


  • Gungahlin, Australian Capital Territory, Australia beBeeCoordination Full time $82,821 - $108,334

    Opportunity SummaryThe Neighbourhood Coordinator plays a pivotal role in leading a team to make a tangible difference in Home and Community Care services.This position will facilitate the delivery of quality services, empowering clients to maintain their independence at home and stay connected with their local community.The Neighbourhood Coordinator will...


  • Gungahlin, Australian Capital Territory, Australia Defence Housing Australia Full time

    DHA is seeking a motivated self-starter with a proven track record of achievement in sales and/or business development to join the DHA Leasing and Acquisitions Team.Our ideal candidate will have a background in property or a related field, with experience in leasing, sales, and/or business development all desirable.If you are a motivated self-starter, a good...


  • Gungahlin, Australian Capital Territory, Australia beBeeMerchandiser Full time $90,000 - $120,000

    Job OverviewAs a Store Productivity Manager, you will play a critical role in ensuring our stores have the right products available for customers to buy. You will be responsible for implementing and refining strong processes and routines that make our stores easy to shop with well-merchandised products of clear value.Key ResponsibilitiesEmbedding processes...