Commercial Manager

Overview

The purpose of the role is to continuously review, develop and execute key commercial strategies that optimize the customer, commercial cost, and control systems deployed within the home claims business. The role challenges business norms to provide superior performance and enhance people capability and contributes to the broader company's strategic direction and culture. This includes working in the business and our suppliers.

Responsibilities

• Identify and realise market and internal opportunities to create competitive advantage.
• Developing new and redefine existing commercial relationships to right size the growing scale of our network of repairers, as well as aligning behaviours and ultimately culture to our core service proposition to ensure a seamless customer journey.
• Developing new capabilities and programs that develop a true, cost-effective repair service platform and fully utilise the investment in our technologies.
• Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, regulatory, legislative, and business environments.
• In consultation with the relevant internal stakeholders, create, develop, and implement appropriate supplier management and assessing strategies that result in the company's overall objectives being met.
• Overseeing the assessing department's performance and ensuring alignment between cost control methodologies and customer service/brand reputation outcomes.
• Develop systems and tools to monitor and manage contract deliverables, service levels and commercial outcomes.
• Develop strategic sourcing or supply process improvement projects within category management.
• Take all reasonable directions from leaders to comply with the organisation's workplace health & safety (WHS) protocols. WHS is everyone's responsibility.

Qualifications & Experience

• Home Claims and/or significant Home Insurance Industry experience.
• Insurance Building industry experience.
• Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings primarily within the insurance sector or similar services industries.
• An exceptional understanding of financial levers, and a high degree of commercial acumen.
• Track record of success driving performance through accountability for results and a performance culture.
• Track record of exploiting technology to solve customer and operational challenges in large enterprise environments.
• Demonstrated success at implementing and delivering on operational efficiency/business process enhancement initiatives whilst maintaining an engaged, committed organizational culture committed to continuous improvement.
• Demonstrated ability to negotiate business outcomes combined with superior communication skills.
• Strong knowledge of legislative frameworks relating to building industry and financial services is preferred but not mandatory.

The Benefits

• Location – North Lakes: This role is based at our North Lakes office. On-site role close to Brisbane.
• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Leave options including volunteer days, paid "ME" day, paid parental leave, and the option to purchase additional leave.
• Learning and professional development opportunities.
• Community involvement via the A&G Difference program (volunteering, fundraising and donation opportunities for causes you're passionate about).
• Wellbeing support, mental-health resources, and fitness discounts to help you be your best self.
• On-site events, family days, and annual celebrations.
• Discounts on insurance products and partnerships with retailers.
• Access to Rewards Gateway for rewards and recognition across more than 600 top retailers.

About Auto & General

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

Note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Sales and Business Development

Industries

• Insurance

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