IT Support Analyst

IT Support Analyst

An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Analyst based in Edinburgh or London. The candidate must be based in either Edinburgh or London.

We are looking for a highly motivated individual with a strong technical aptitude who is passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for:

1. Monitoring and maintaining network infrastructure
2. Administering user accounts
3. Troubleshooting hardware/software systems
4. Installing new software applications and patches
5. Configuring systems for user access
6. Responding to technical inquiries from clients
7. Establishing security protocols
8. Safeguarding the integrity of data within the organisation's networks
9. Developing and documenting processes for system maintenance
10. Other duties as assigned

They will earn £28,000.00 - £35,000, depending on experience and certifications.

This is a unique opportunity to grow within the business and become a key player.

Requirements

• Industry-recognised accreditations are desirable
• Strong communication skills with customers, suppliers and colleagues
• Excellent technical skills and ability to use own initiative for problem-solving
• Good organisational skills and time management
• Calm under pressure and a methodical thinker
• Existing experience providing IT Support is desirable
• Experience with all Microsoft products
• Natural interest in IT with a desire to stay abreast of new technologies
• Understanding of network infrastructure
• Reliable, responsible and trustworthy with an excellent attitude
• Self-motivated and patient, and you remain calm under pressure
• You have the tenacity and dedication to pursue an issue from beginning to end
• Ability to multi-task, prioritise and escalate accordingly
• Experience with customer service

Role Responsibilities

• Handling, logging and updating IT support requests via phone and ticketing system within SLA
• Visiting Client's sites to perform troubleshooting and installations
• Providing product and service advice to clients
• Working alongside other engineers to plan and execute projects as required, either in the office or onsite
• Dealing with customers, suppliers and vendors
• Writing and updating client and system documentation
• Maintaining and developing your knowledge and skills to assist with first-contact fault resolution

Company

Texaport is a managed service provider servicing businesses worldwide. It is rapidly growing and is always seeking talented individuals to join its dynamic team.

They are fortunate enough to service various organisations and sectors, so no day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK's leading IT providers.

With a strong focus on technology and the highest level of customer service, the company funds continual training and professional development for its engineers, which encourages them to further their skills and knowledge.

Why should you apply?

• Excellent career progression available
• The chance to join a well-established company
• BUPA Private Health cover
• Excellent industry training and career progression
• Remote working options are available