Technical Trainer

3 days ago

Sydney, New South Wales, Australia Tyro Payments Full time

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Why Tyro?

At Tyro, we're into business big time. Through our integrated payments, banking and lending solutions, we're here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We're proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we're obsessed with the success of our people. So, when you come onboard, we'll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you'll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you'll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

Step inside life at Tyro here.

About The Role

As the Technical Trainer at Tyro, you'll play a crucial role in fostering a culture of continuous learning and excellence within the Customer Support team.

You'll design and deliver impactful training programs that strengthen technical capabilities and align with Tyro's values. Operating at a senior level, providing guidance and expertise to the Customer Support team while actively leading key initiatives to achieve customer excellence objectives.

What You'll Do

Training Program Development & Delivery

Develop and implement a robust training program for induction, up-skilling, and change management initiatives within the Customer SupportGrowth team, emphasising values and technical competencies. There will be a particular focus on delivering the Customer Support (Core and Health) induction and upskill program
Utilise various delivery methods including classroom-based sessions, digital/webinars, self-directed modules, and external resources to cater to diverse learning styles and preferences.
Maintain a repository of 'always-on' training materials that are accessible at any time to meet ongoing training needs and support continuous learning
Assist with other ad hoc training related activities to support the Training Manager or Operational Excellence Lead..

Training Material Management

Collaborate with the Training Manager to mMaintain updated records of training materials. This will also require, working closely with stakeholders to incorporate updates related to new product releases or process changes.
Ensure compliance with Tyro's policies and procedures by integrating relevant risk management principles into training content and activities.

Data Utilisation & Improvement

Utilise data and insights provided by Quality, Performance, and Risk Specialists to identify training improvement opportunities and address gaps proactively for staff within the Growth and Health teams new starters in the support team proactively.
Collaborate with stakeholders to enhance training effectiveness and align training programs with evolving business needs and customer expectations.

Support & Transition

Work closely with leaders across the Growth and Health teams to support their teams post-training, facilitating a smooth transition from training environments to on-the-job learning.
Conduct floor walking and provide hands-on support to new starters during their initial week/s on the job, ensuring they feel confident and prepared to deliver exceptional customer support.

Qualifications

What you'll bring:

Certificate IV in Training (highly desirable), or
Undergraduate degree in Business Administration, Human Resources, Education, or a related field.
Proven experience as a trainer or training coordinator in a customer facing role.
Demonstrated expertise in instructional design, adult learning principles, and training evaluation methods.
Strong understanding of customer facing processes, technical support environments, and service-oriented industries.
Excellent communication skills, both verbal and written, with the ability to deliver engaging presentations and training sessions.
Ability to collaborate effectively with cross-functional teams and stakeholders to achieve training objectives.
Experience with learning management systems (LMS) and proficiency in Microsoft Office Suite.

Attributes

Passionate about learning and development, with a proactive approach to enhancing employee skills and knowledge.
Strong organisational skills and attention to detail, capable of managing multiple priorities and deadlines effectively.
Adaptable and flexible, able to adjust training approaches and content based on learner needs and organisational changes.
Problem-solving mindset with the ability to analyse data, identify trends, and implement actionable solutions.
Team-oriented with a collaborative and supportive approach to working with colleagues and team members.

What's in it for you?

We've worked hard to create an environment that's big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You'll Also Receive

A mix of in-office and remote working
Learning and career development opportunities
16 weeks paid primary carers leave
12 weeks paid secondary carers leave
Annual team-based volunteer day
Birthday Leave
Power Up Day (Additional day of leave)
Weekly team social events, snacks, craft beer and wine, ping pong and video games
Taco Tuesdays
Mental health and wellness initiatives
Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you've got this far, then you might just be a great fit for us. Don't tick all the boxes above? That's ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionInformation Technology

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