Technical Trainer

2 weeks ago

Sydney, New South Wales, Australia SG Fleet AU Full time

Join to apply for the Technical Trainer role at SG Fleet AU.

About The Role

The primary role of this position is to train staff in the Acquisitions team in processes relevant to their role and deliver an exceptional customer experience. The scope includes assessing capabilities, developing training needs, and evaluating and enhancing training materials, including modules in an e-learning platform. The trainer will work closely with the Software Product Owner to relay enhancements and may deliver face-to-face training and onboard new employees.

Tasks and Responsibilities

  • Train staff with in-depth knowledge of SG Fleet products and functions.
  • Consult with stakeholders to identify and develop team knowledge on initiatives, products, and industry insights.
  • Design and deliver technical training across all SG platforms, ensuring learning outcomes are achieved.
  • Use various training methods to increase competency and efficiency.
  • Assist with change management and deliver platform training.
  • Partner with the Customer Experience team to improve NPS initiatives.
  • Maintain training records and create training content and assets.
  • Upskill and provide training solutions based on customer feedback.
  • Spot check operational processes to identify training needs.

Skills and Experience

  • Qualifications in a relevant discipline.
  • Knowledge of SG Fleet's operating platforms.
  • Excellent communication skills, attention to detail.
  • Leadership and stakeholder management experience.
  • Adaptability in a fast-paced environment.
  • Ability to create training plans and materials, and train individuals and teams.
  • Computer literacy.
  • Ability to work autonomously and manage resources effectively.
  • Experience in designing learning and assessment materials is desirable.

About You

  • High integrity and professional ethics.
  • Ability to build internal, external, and cross-functional relationships.
  • Problem-solving skills, resourcefulness, perseverance.
  • Collaborative leadership style.
  • Strong organizational skills.
  • Mentoring and developing others.
  • Self-motivated and responsible.
  • Willing to learn and grow.
  • Honest, reliable, dedicated.

About Us

SG Fleet is a financial services company specializing in fleet management, vehicle leasing, and salary packaging, operating across Australia, the UK, and NZ, managing over $2.5 billion and employing over 1100 staff.

Perks include wellness days, paid parental leave, awards, career progression, education support, volunteer days, and health and wellbeing programs.

Next Steps

We welcome your application if you're ready for your next challenge in a diverse, balanced, and growth-oriented company. We are an equal opportunity employer. Interviews may occur before the closing date. Successful applicants will undergo pre-employment screening.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Training
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