Account Manager

Full Time Position – Melbourne, VIC. Based in our Head Office in Melbourne, the Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major government, corporate, mining and corporate travel accounts for the Hertz brand. The role focuses on developing long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.

• Fully maintained company car, including servicing, registration, insurance, as well as petrol for business/private use and toll road usage for business/private use
• Use of laptop, mobile phone and company charge card
• Profit Sharing Program
• Generous discounts on our brands
• Opportunity for remote working up to 2 days per week
• Employee Car Sales Program
• Car Leasing Program
• On-site Airport Parking
• Additional day's leave per annum
• Work for a company that prioritises career growth and development
• Supportive team environment
• Inclusive and motivating company culture
• Sustainability focus
• Key focus on wellbeing and safety
• WGEA Certified workplace

The Account Manager is responsible for the strategic growth, account management and retention of a portfolio of major government, corporate, mining and corporate travel accounts for the Hertz brand. The role focuses on the development of long-term partnerships with a key focus on growth through maximising the value of relationships via incremental sales, increased share, customer satisfaction and profitable revenue within a geographical area. There is also a focus on driving profitable new business growth.

• Administrative tasks to support customer and internal contract rate approval and reporting requirements
• Operational and logistical support to manage specialist customer rental requirements
• Provide exceptional customer service in the industry, by offering consistently high level of service to existing contracts with a view to retaining the business for the long term
• Proactively pursue the acquisition of profitable new business through sales leads, researching new opportunities for lead generation and telephone prospecting activities
• Prepare rate strategies and present contract proposals, using negotiation skills to strategically obtain the best outcome for the business whilst balancing customer needs
• Develop and maintain strong relationships with corporate travel management companies to sustain existing accounts and maximise their potential as a referral source of new business
• Maintain and seek to improve the company's competitive position and profitability
• Analyse and collate data on customer patterns and competitor activity to uncover growth opportunities and predict future trends
• Maintain positive and proactive communication with the assigned Sales Support team, Operations and departments at all levels within the business
• Lead tender opportunities within the sales territory by coordinating a professional written response
• Challenge the status quo, identify process improvement and product enhancements for customers
• Adhere to deadlines and complete required reports to communicate weekly activity, and utilise and maintain an accurate customer database (Salesforce)

To be successful in this position, our newest team member will ideally have the following:

• Minimum 2 years' experience in a Field Sales function, account management, working with a travel management company or experience managing corporate customers in an operational/logistics environment
• Proven track record in exceeding KPIs and relationship building skills
• Experience in working in a complex business environment, working with a detailed multi-layered product/service
• Ability to operate in a fast-pace and changing business environment
• Strong and professional communication skills (verbal & written) and attention to detail
• Possess strategic thinking skills and ability to challenge the status quo
• Relationship building and negotiation skills
• Ability to travel several times per year within the assigned territory

We are an inclusive business who welcomes diversity and encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business and welcome diversity.