Money Movement Coordinator

4 weeks ago

Cremorne, Australia ADP Full time

Position Purpose

As part of the International Money Movement (IMM) community, IMM is an evolving and growing client funds operation responsible for PAYG, Superannuation, and third-party payments. MM Australia is a critical deadline-driven function that moves over US $5 billion annually with potential growth opportunities in the Asia Pacific region (APAC). The team operates from ADP's Mulgrave office in Australia.

The position is responsible for monitoring banking activity in Money Movement, assisting with return payments, refund requests, and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and email.

Key Responsibilities

  1. Effectively manage daily workloads
  2. Respond to internal and external client inquiries received via phone and email
  3. Maintain and deliver consistent, world-class service to clients
  4. Handle return payments
  5. Liaise with Superfunds to improve the return payment process
  6. Action SuperStream response messages
  7. Maintain spreadsheets for business reporting
  8. Address first-level customer inquiries and escalations
  9. Participate actively in team meetings and engagement activities

Experience

  1. 1-2 years banking or financial services preferred
  2. Proficient in MS Office
  3. Advanced knowledge of MS Office Excel preferred
  4. Data entry experience preferred

Certifications / Qualifications

  1. Secondary education or equivalent experience
  2. Finance/Banking training preferred

Skills

  1. Excellent verbal and written communication skills
  2. Problem-solving ability
  3. Organized and detail-oriented
  4. Customer-focused

Key Stakeholders

  1. EPS Team
  2. MS Managers & Relationship Managers
  3. ADP Clients
  4. Global View

A little about ADP: We are a global provider of cloud-based human capital management (HCM) solutions, uniting HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing, analytics, and compliance. We value our people and foster a culture of innovation, belonging, and respect. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics. Hiring decisions are based on operating needs, qualifications, experience, and merit.

Ethics at ADP: ADP conducts business with the highest ethical standards and full legal compliance. We expect our employees to uphold our values with integrity, fostering an honest and respectful workplace. Learn more about ADP's culture and values at https://jobs.adp.com/life-at-adp/.

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