Customer Care Officer

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Join to apply for the Customer Care Officer role at Bed Bath N' Table

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At Bed Bath N' Table we are in the business of helping our customers to turn their houses into homes where they can create wonderful and lasting memories with family and friends.

Operating since 1976 and with over 180 stores across Australia, New Zealand and Singapore (and growing), Bed Bath N' Table is a true Australian owned business success story.

About the Role

The main purpose of the Customer Care Officer role is to support and fulfill Bed Bath N' Table's customer service needs across digital platforms and retail stores. This includes providing daily point-of-sale and customer support, as well as adapting to the evolving requirements of the business as it expands, ensuring a consistent and high-quality customer experience across all touchpoints.

• Customer Support & Communication: Deliver prompt, professional customer service across channels, ensuring all communication is on-brand and well-documented.
• Issue Resolution & Escalation: Identify, troubleshoot, and escalate customer or technical issues, maintaining smooth resolution workflows.
• Process Improvement: Support the development of service processes and provide feedback to enhance customer experience.
• Order & Operations Management: Coordinate with logistics partners and manage bulk orders to ensure efficient fulfillment.
• Retail Support: Assist store teams with customer-related processes, issues, and escalations.

About You

Customer service focus is key to being successful in this role as well as the ability to handle a range of customer interactions, whether positive or challenging with professionalism, patience, and diplomacy.

The ideal candidate will be flexible, helpful, and capable of making sound decisions in a fast-paced environment while staying aligned with company policies and brand standards.

To be successful in this role you will have:

• Strong product knowledge and confident communication skills.
• Proficient in POS, Magento, and RMS systems.
• Familiar with Freshdesk and general online/IT systems.
• Skilled in problem-solving, conflict resolution, and customer de-escalation.
• Intermediate Microsoft Word and Excel proficiency.

Why Join Us?

• Be part of a trusted and growing retail brand with a loyal customer base.
• Work in a collaborative, values-led environment where your input is valued.
• Lead and shape a high-impact team in a business that encourages innovation.
• Staff discount of 30% off full price items and an additional 15% off reduced items
• Great inner-city location in the vibrant Glenferrie café district of Hawthorn, close to public transport

We Would Love to Hear from You:

If you have the skills, experience and motivation to succeed in this role and want to be part of a friendly and supportive team environment we want to hear from you.

Apply now to find out more

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesTelephone Call Centers

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