Solution Engineer, CS and CX

Overview

Join to apply for the Solution Engineer, CS and CX role at Microsoft.

Are you insatiably curious, fired-up about customer experience, and itching to solve business challenges in today's AI-powered world? Join Microsoft as a high performing Dynamics 365 Sales, Service & Contact Center Solution Engineer and bring your Power Platform and Copilot Studio super-skills. Here, you'll push the limits of what's possible, crafting next-generation customer-engagement solutions that deliver real-world impact. Collaboration, creativity, and continuous learning aren't just encouraged; it's what we do.

Dynamics 365 Customer Experience is one of Microsoft's fastest-growing clouds, spanning Sales, Customer Service, Digital Contact Center, and Customer Insights. Paired with the low-code agility of Power Platform and Copilot Studio, and the rest of the Power Platform toolkit, these tools empower organizations to connect with customers in smarter, faster, more connected ways.

Responsibilities

• Be the trusted advisor. Guide enterprise customers through secure, scalable solution designs that fuse Dynamics 365 apps with Copilot Studio conversational AI and end-to-end Power Platform automation.
• Lead hands-on engagements. Orchestrate proofs of concept, demos, and architecture workshops that turn tech theory into contact-center reality.
• Accelerate transformation. Migrate legacy CRMs, IVRs, and home-grown apps onto Dynamics 365 and Copilot-enabled Power Platform solutions, unlocking unified data, real-time insights, and AI-assisted service.
• Craft intelligent experiences. Use Copilot Studio to build, test, and deploy custom copilots that handle routine inquiries, surface contextual knowledge, and escalate edge cases to agents with full conversation history.
• Influence product direction. Feed frontline learnings back to engineering so Dynamics 365 and Copilot Studio continue to delight customers.
• Align to our customers solve business problems for our largest customers across multiple industries.

QualificationsRequired Qualifications

• 2–4 years of experience in technical pre-sales, solution architecture, or consulting roles.
• 5+ years of technical pre-sales or technical consulting experience.
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience.
• OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience.
• OR equivalent experience.

Preferred Qualifications

• 6+ years of technical pre-sales, technical consulting, or technology delivery, or related experience.
• OR equivalent experience.
• 4+ years experience with cloud and hybrid, or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Azure Virtual Desktop, Endpoint Management, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, etc.).

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Software Development

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