Key Account Manager, Seller Services

Job ID: 2978174 | Amazon Commercial Services Pty Ltd

Are you experienced in sales, account management, or business development? Do you resonate with our motto "work hard, have fun, make history"? Amazon Australia is expanding rapidly—join us and grow your career

We're seeking motivated and driven Account Managers to join our third-party marketplace team. We have several openings across various categories including Consumer Electronics, Home & Leisure, Fast-Moving Consumer Goods (FMCGs), Fashion, etc. As an Account Manager, you'll play a crucial role in shaping the future of e-commerce in Australia by creating and nurturing relationships with diverse Selling Partners and helping them maximise their success on our platform. You'll leverage data to guide category direction, and utilise Amazon's tools and services, including Fulfilment by Amazon, Sponsored Advertising, and Promotions.

The ideal candidate brings demonstrated success in exceeding sales targets, strong analytical capabilities, and exceptional relationship management skills. You'll analyze market trends, identify growth opportunities, and partner with cross-functional teams to drive business outcomes.
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
- Recruit and onboard new sellers, managing the full sales cycle from prospecting to launch
- Guide partners through product selection, delivery programs, and marketing initiatives
- Analyse market trends and partner feedback to enhance Amazon's services and tools
- Develop and implement growth strategies for partner accounts
- Collaborate across teams to improve processes and systems
- Meet or exceed targets for seller account management and growth
- Develop expertise in your category using internal and industry data to understand the competitive landscape, identify customer behaviors, trends and new opportunities
- Relay market needs and seller feedback to internal Amazon teams to improve seller and customer experiences

A day in the life
You'll connect with Selling Partners to understand their needs and help them succeed on Amazon's platform. Your day might include consulting on product strategy, analyzing performance metrics, and identifying opportunities for growth. You'll work closely with Product Management and Tech teams to ensure seamless partner experiences.

About the team
Our Account Management team is diverse, inclusive, and passionate about creating opportunities for sellers to thrive on Amazon. We come from various professional, educational, and cultural backgrounds, united by our commitment to customer obsession and seller success. Our collaborative environment encourages innovative thinking and supports professional growth.
We work hard but also prioritize work-life balance and team bonding. We celebrate achievements and milestones with activities such as harbor cruises, breakfast BBQs, bowling, and laser tag. Our modern CBD office provides a comfortable and inspiring workspace, easily accessible by public transport.

- Bachelor's degree or equivalent
- 5+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience

- Experience in cold calling, prospecting and qualifying companies or equivalent
- Experience influencing at all levels within an organization, particularly at the executive level
- Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.