Customer Service Specialist, Air

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 96216
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Melbourne.

The Customer Service Specialist plays an integral part in the logistic supply chain, liaising with customers and service providers providing information and problem solving. The Customer Service Specialist reports to, assists and works cooperatively with the Senior Team Lead – Customer Service in providing outstanding customer service to internal and external customers, through the timely and accurate resolution of customer complaints and enquiries.

Your typical day at DSV:

• Build and maintain strong customer relationships by delivering accurate and timely service.

• Provide information on DSV services, including rate sourcing and spot quotations via CW1.

• Manage incoming calls, including reception overflow, and direct inquiries to the appropriate team members.

• Investigate and resolve customer issues, ensuring follow-up on outstanding queries.

• Maintain and update customer details, SOPs, and client organization notes in CW1.

• Oversee Order Manager Workbench activities and generate customer-specific reports as required.

• Attend customer visits with the Commercial Team or Customer Service Manager.

• Monitor and update performance priorities, recommend process improvements, and support continuous development initiatives.

About you:

• Customer-focused with a proactive approach to resolving issues and delivering top-tier service.
• Strong problem-solving skills, consistently meeting KPIs and driving operational excellence.
• Team player who collaborates effectively to enhance efficiency and customer satisfaction.
• Experience in freight forwarding within a relevant department.
• Experience using CargoWise One is preferred.

Why DSV?

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.

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