Senior Coordinor

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Wesley Mission Queensland Limited is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and retirement living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.

We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.

About the Role

As the Senior Coordinator - Rostering you are responsible for the supervision, support and guidance of rostering and scheduling staff within the Community Aged Care Business Unit to provide efficient, customer centric services to clients receiving home support. This includes allocation of people resources to a broad range of funding models and revenue streams.

The operational areas of service delivery include North Brisbane and Moreton Bay Shire (Caboolture, Pine Rivers and Redcliffe), Brisbane City, South Brisbane (Redland Bay, Logan and Ipswich), Wide Bay (Bundaberg, Maryborough and Hervey Bay), Sunshine Coast, Gympie and the Gold Coast.

Key Role Accountabilities:

Provide overall day to day coordination of the rostering service delivery team and effectively manage the allocation of staff resources across the range of service delivery programs in Community Aged Care.

Implement, review and monitor systems, processes and procedures on an ongoing basis to ensure a consistently high standard and implement improvements/changes when necessary.

Oversee efficient communication, planning and modification of team schedules in accordance with sound rostering principles and relevant Enterprise Agreements.

Ensure adequate staffing levels are maintained across the portfolio to achieve positive customer outcomes and provide feedback to the Manager on any critical demands.

Ensure systems are implemented and operating effectively (including all relevant IT systems) and promptly address issues to maximise staff efficiencies and customer outcomes.

Input into budget preparation activities and manage the financial resources of the rostering budget through the use available data, providing regular reports to the Manager.

Provide supervision and support to the Rostering team. This will include managing performance through regular meetings to create and lead a high performing team culture.

Work with Care Teams to manage workforce planning, peer support and retention issues focusing on continuous quality improvement.

About You

Tertiary qualifications in a relevant discipline and/or substantial experience in the effective management of a workforce management function within community service environment.

Demonstrated experience in effectively managing and optimising people resources across service delivery programs including knowledge and experience in working with staff rostering principles.

Demonstrated capacity to lead a team to support service delivery that delivers customer satisfaction and meets customer need.

Demonstrated ability to manage complex logistic requirements of consumers in diverse geographical locations.

Experience and knowledge in staffing and people resourcing activities, including but not limited to recruitment, supervision, building effective teams and mentoring staff.

Experience and ability to work within financial parameters, including taking responsibility for meeting budgets and reporting against these.

Excellent communication skills, particularly in relation to clients, families and other relevant key stakeholders.

Highly effective organisational and time management skills, and the ability to develop strategy and processes to ensure best practice scheduling and service delivery.

Sound computer skills with the Microsoft Office suite of applications and client databases.

What makes a difference for us:

Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Limited Policy throughout employment and prior to commencement.

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver's Licence and willingness to drive in the course of work.

Why Join Us

We value diversity, strive for inclusion, and come togetherto walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values.Along the journey, we will encourage you to find your story.

We offer our team members:

Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace.

Access to Salary packaging benefits that enable you to increase your take-home pay

Access to discounts on private health insurance, gym memberships and travel

WMQ Limited's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Please note:You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives or WMQ Limited Policy.

Salary match Number of applicants Skills match

Community Services & Development 1,001-5,000 employees

Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.

We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.

If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you've come to the right place.

Wesley Mission Queensland is an innovative and responsive not-for-profit community service provider, helping Queenslanders build stronger and more inclusive communities since 1907. We achieve this by offering high quality aged care, palliative care, mental health, disability and community support services across southeast Queensland.

We bring together passionate and dedicated people who want to make a difference in the lives of others, offering choice and independence to the people we are privileged to walk alongside.

If you are looking for a place that is open and welcoming, offers career advancement and support, and truly lives by its values, you've come to the right place.

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