Supervision and Monitoring Analyst in Claims
3 weeks ago
Supervision and Monitoring Analyst in Claims – Asteron Life New Zealand
About Resolution Life Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~1 million customers across superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and around 1,000 employees. We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, where everyone can thrive. We are a fully enterprise agile organisation and will support your professional growth and reward your contribution.
Purpose of the RoleIn this pivotal role, you'll oversee compliance and quality across Income Protection, TPD, Trauma, Terminal Illness, and Life claims. Your mission is to ensure our claims teams operate at their best — within risk appetite, with precision, and with customer focus.
What You'll Be Doing- Performing claims audits across Income Protection, TPD, Terminal Illness, Trauma and Life claims including admin and lodgement.
- Maintain supervision and monitoring procedures/documentation including checklist creation/maintenance and sampling parameters.
- Reporting of supervision and monitoring results, analysis, and generating insights to drive continuous improvement and manage risks.
- Prepare and present insights, results, and feedback to stakeholders, assisting in driving capability uplift, continuous improvement, and risk management.
- Focus on risk management across key risk indicators and ensuring business areas are operating within their risk appetite.
- Participate in calibrations to ensure consistency in supervision and monitoring.
- Lead or be part of working groups on supervision and monitoring activities across the organisation.
- Develop and maintain comprehensive supervision and monitoring packs.
- 5+ years in Life Insurance claims, with deep expertise in Income Protection and TPD.
- Strong grasp of LICOP, CHFS, and claims compliance obligations.
- Experience in auditing, quality reviews, and stakeholder engagement.
- Analytical mindset with the ability to turn data into action.
- Exceptional communication, coaching, and problem-solving skills.
- A passion for compliance, customer service, and continuous improvement.
- Team leadership experience.
- Proven ability to inspire and influence.
- Resilience, social intelligence, and time management mastery.
At Resolution Life Australasia, we provide a flexible work environment and a range of employee benefits to support you personally and professionally, including:
- Discretionary bonus scheme
- Career pathways, including local and global mobility opportunities
- Leading learning platforms and support in professional development
- Health and wellbeing programs
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer, we are committed to a diverse and inclusive workforce and will provide support or accessibility requirements throughout your interview process. For assistance, contact our Talent Team at talent@resolutionlife.com.au.
Privacy PolicyPlease refer to our Privacy Policy to learn how we use the information you provide, or view at https://www.resolutionlife.com.au/privacy.
Seniority level- Mid-Senior level
- Full-time
- Other
- Insurance
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Supervision and Monitoring Analyst in Claims
3 weeks ago
Melbourne, Victoria, Australia Asteron Life New Zealand Full timeOverviewSupervision and Monitoring Analyst in Claims – Asteron Life New ZealandAbout Resolution Life Resolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~1 million customers across superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and around 1,000 employees....
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